News : Array Health and Corporate Call Center Inc.Form Partnership
Seattle, WA, Oct 16, 2014 -- Array Health and Corporate Call Center Inc. (CCC) jointly announced a partnership that will allow Array Health to provide a Consumer Service Center for insurers that are using the Array private exchange solution. The Consumer Service Center will deliver inbound and outbound call services, call volume management, scripting integration, call recording, TTY system and language line support.
The Array private exchange solution enables health plans to deliver their own branded online exchange -- a strategic channel that helps them differentiate their offerings, better serve their existing customers and attract new members. Array Health's insurer customers use the private exchange solution to manage groups of all sizes as well as retirees and individuals. The solution supports multiple funding models, including defined benefit and defined contribution, and is built upon the Array Spectrum™ health insurance e-commerce platform.
Private exchanges require insurers to support consumers throughout the shopping and enrollment process. More than basic phone support, insurers need a scalable, end-to-end solution that supports members using multiple channels, including phone, chat and email.
The Array Health-CCC joint offering provides insurers with a flexible solution that integrates with their existing customer service operations. The Consumer Service Center provides role-based access to the exchange by trained agents who are ready to answer pre-enrollment questions, discuss plan options, update demographic information and more. These call center operations can scale as needed and integrate with an existing internal call center or service provider, or provide full call center services.
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About Corporate Call Center:
Corporate Call Center, Inc. (CCC) is an industry leading multi-channel contact solutions company specializing in the health insurance industry. CCC’s core business is helping our clients in the health insurance industry sell, retain and serve their customers efficiently in a high quality and compliant manner. CCC specializes in sales campaigns, membership enrollments, retention and member services. The company has established an expertise in supporting Under 65 direct pay and Over 65 Medicare products, Wellness programs, Life and diversified products, as well as specialized consumer campaigns. CCC partners with its clients to function seamlessly as an extension of their sales and customer service teams. Due to our significant experience in this complex and highly regulated industry, we have become a preeminent provider supporting sales and retention efforts with licensed insurance agents. These agents, in tandem with our robust sales tools and aids, have allowed CCC to lead in sales conversion and in customer experience (5 Star Rating) with our clients.
Published: Wednesday, October 22, 2014