News : Array Health and Corporate Call Center Inc.Form Partnership
Seattle, WA, Oct 16, 2014 -- Array Health and Corporate Call Center Inc. (CCC) jointly announced a partnership that will allow Array Health to provide a Consumer Service Center for insurers that are using the Array private exchange solution. The Consumer Service Center will deliver inbound and outbound call services, call volume management, scripting integration, call recording, TTY system and language line support.
The Array private exchange solution enables health plans to deliver their own branded online exchange -- a strategic channel that helps them differentiate their offerings, better serve their existing customers and attract new members. Array Health's insurer customers use the private exchange solution to manage groups of all sizes as well as retirees and individuals. The solution supports multiple funding models, including defined benefit and defined contribution, and is built upon the Array Spectrum™ health insurance e-commerce platform.
Private exchanges require insurers to support consumers throughout the shopping and enrollment process. More than basic phone support, insurers need a scalable, end-to-end solution that supports members using multiple channels, including phone, chat and email.
The Array Health-CCC joint offering provides insurers with a flexible solution that integrates with their existing customer service operations. The Consumer Service Center provides role-based access to the exchange by trained agents who are ready to answer pre-enrollment questions, discuss plan options, update demographic information and more. These call center operations can scale as needed and integrate with an existing internal call center or service provider, or provide full call center services.
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Published: Wednesday, October 22, 2014