San Francisco, CA, USA, Sept 27, 2023 - LiveVox (Nasdaq: LVOX), a cloud CCaaS platform built to transform contact center performance, announced that it has been selected by arrivia, a travel loyalty and membership solutions provider, to optimize and automate their customer experience.
"LiveVox’s customer engagement and analytics capabilities have been a game changer for arrivia, and the technology has helped transform our contact center operations, including productivity improvements of up to 20% for our sales operations," said Travis Markel, COO, arrivia. "Arrivia has fully immersed itself with LiveVox in nearly every way – the tech has key visibility in every board meeting, is featured in every partner review and carries its very own brand within our organization. We look forward to expanding our relationship in the near future."
LiveVox’s cloud contact center solutions provide arrivia agents with a single pane of glass view and automation capabilities to deliver seamless and informed omnichannel customer journeys. By utilizing LiveVox’s pre-integrated modules, arrivia is also able to provide channels of choice, unify data streams, and initiate focused, outbound campaigns. As a result of working with LiveVox, arrivia has realized substantial benefit across its membership and travel businesses.
"Our collaboration with arrivia is a perfect example of how LiveVox uniquely helps companies consolidate legacy solutions to improve productivity and eliminate costs," said John DiLullo, CEO, LiveVox. "Supporting travel loyalty program contact center solutions is a mixture of both art and science. We’re extremely proud of arrivia’s confidence in our solution, and in our ability to improve their contact center operations while also providing to them a meaningful financial benefit."
Posted by Veronica Silva Cusi, news correspondent
LiveVox is a provider of hosted dialer solutions for the credit and collections industry. Patented technology and industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at a low cost of ownership. LiveVox is headquartered in San Francisco.
Published: Thursday, September 28, 2023
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