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News : Arrivia Partners with LiveVox to Optimize Traveler CX

#contactcenterworld, @livevox

San Francisco, CA, USA, Sept 27, 2023 - LiveVox (Nasdaq: LVOX), a cloud CCaaS platform built to transform contact center performance, announced that it has been selected by arrivia, a travel loyalty and membership solutions provider, to optimize and automate their customer experience. 

"LiveVox’s customer engagement and analytics capabilities have been a game changer for arrivia, and the technology has helped transform our contact center operations, including productivity improvements of up to 20% for our sales operations," said Travis Markel, COO, arrivia. "Arrivia has fully immersed itself with LiveVox in nearly every way – the tech has key visibility in every board meeting, is featured in every partner review and carries its very own brand within our organization. We look forward to expanding our relationship in the near future."

LiveVox’s cloud contact center solutions provide arrivia agents with a single pane of glass view and automation capabilities to deliver seamless and informed omnichannel customer journeys. By utilizing LiveVox’s pre-integrated modules, arrivia is also able to provide channels of choice, unify data streams, and initiate focused, outbound campaigns. As a result of working with LiveVox, arrivia has realized substantial benefit across its membership and travel businesses.

"Our collaboration with arrivia is a perfect example of how LiveVox uniquely helps companies consolidate legacy solutions to improve productivity and eliminate costs," said John DiLullo, CEO, LiveVox. "Supporting travel loyalty program contact center solutions is a mixture of both art and science. We’re extremely proud of arrivia’s confidence in our solution, and in our ability to improve their contact center operations while also providing to them a meaningful financial benefit."

#contactcenterworld, @livevox

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About LiveVox:
Company LogoLiveVox is a provider of hosted dialer solutions for the credit and collections industry. Patented technology and industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at a low cost of ownership. LiveVox is headquartered in San Francisco.
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Today's Tip of the Day - Workforce Management Solutions

Read today's tip or listen to it on podcast.

Published: Thursday, September 28, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Knowledge Management

 
1.) 
168Solution

Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

6.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
 

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