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News : Arrow Business Communications Limited Joins Talkdesk Partner Ecosystem to Help Businesses Deliver Better CX

#contactcenterworld, @talkdesk

Godalming, Surrey, UK, July, 2022 -- Arrow announced a partnership with Talkdesk(R), Inc., a global cloud contact centre provider for customer-obsessed companies, to provide contact centre solutions that organisations can leverage to unlock the potential of delivering great customer experiences (CX).

Through this partnership, Arrow’s customers will now have access to the full suite of Talkdesk cloud contact centre solutions, including the company’s flagship solution Talkdesk CX Cloud™. 

Arrow’s expertise and strategic partnerships provide a platform for customer loyalty through any phone system. The rise of omnichannel brings new opportunities for customer service with modern platforms enabling organisations to communicate on customers’ preferred channel choices. Naturally, omnichannel contact centres need to be phone platform-agnostic and work with any hosted phone systems and collaboration platforms.

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Richard Burke, CEO, Arrow Business Communications comments, "We are delighted to be working with Talkdesk and believe that Talkdesk CX Cloud is the perfect addition to our high end Enterprise and Public Sector Contact Centre offering."

"The customer experience is fast eclipsing the products and services that organisations provide to become the key driver in building brand trust and loyalty," said Stew Hale, regional vice president, resellers and channel, Talkdesk. "Organisations are increasingly recognising this and evolving their contact centres into a strategic resource for powering better customer experiences. Arrow is committed to helping businesses make that transformation and create better customer engagements with a Talkdesk solution best suited to their unique needs and CX goals."

#contactcenterworld, @talkdesk

Posted by Veronica Silva Cusi, news correspondent
Source: https://pressreleases.responsesource.com


About Blue Arrow:
Company LogoBlue Arrow, a member of the Blue Arrow family of brands, is a recruitment business, specialising in the office and industrial sectors. With a vast network of branches and almost 50 years of experience in matching the right people with the right jobs.
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About Talkdesk:
Company LogoTalkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
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Today's Tip of the Day - Quality Provided By Agents

Read today's tip or listen to it on podcast.

Published: Friday, July 8, 2022

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