News : Artificial Intelligence Agent Amelia Sympathises With You While Replacing Lost Bank Cards
London, UK, May 16, 2016 -- Accenture has chosen an artificial intelligence-powered virtual agent called Amelia, to push cognitive machine learning towards businesses like banks and insurance companies.
Amelia, developed by IT automation provider IPsoft, is a self-learning cognitive agent you can actually talk with in natural language. In other words, she can hold a back and forth conversation and, as well as answering questions, she can manage processes for you. For instance, in banking, she could open up an account for you.
Edwin van Bommel, chief cognitive officer at IPsoft told IBTimes UK: "Amelia will answer your questions in natural language. It will all be very conversational, as opposed to AI-based services like Siri where each utterance is recognised as a new separate question."
On top of natural conversation capability is Amelia's learning ability. To teach Amelia about how to answer calls in a call centre, call transcripts are uploaded to the platform.
"Although you know it's a machine, you will appreciate that it's a machine that is actually helping you. We don't pretend to be a human; but it's a machine that can help you in a very fast and comfortable and also personal way.
Posted by Veronica Silva Cusi, news correspondent
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Accenture is a global management consulting, technology services and outsourcing company. Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills, and technologies to help clients improve their performance.
IPsoft is a Managed Services Provider delivering IT outsourcing solutions to clients worldwide.
Published: Tuesday, May 17, 2016