Barcelona, Spain, Mar, 2023 - Artificial Solutions, an enterprise AI product provider for contact centers, announced the launch of its voice and conversational IVR solution, OpenQuestion. The new offering transforms the way companies interact with their customers by providing faster and more efficient customer service through natural language conversations.
OpenQuestion is a SaaS-based voice solution powered by Teneo that optimizes call routing in contact centers, leading to improved Telephone Experience (TX) and reduced operating costs for enterprises in EMEA and the US.
"We have all been there. We call up an organization with a specific question and we are hit with a tree of options which require full concentration to choose right. And in fact, most people do not choose correctly and end up in the wrong place. Consumers still want to interact with human agents to resolve customer service inquiries, and brands must put an end to inefficient call handling through the use of OpenQuestion," said Per Ottosson, CEO of Artificial Solutions. "Voice is still the preferred choice for users interacting customer service, and consumers will increasingly expect phone support to work efficiently when they interact with brands."
"Teneo is a leading product in the industry, and the new website and our brand refresh reflects our continued commitment to delivering innovative and intuitive technology to our customers," said Marie Angselius Schönbeck, CMO at Artificial Solutions.
Posted by Veronica Silva Cusi, news correspondent
About Artificial Solutions:
Artificial Solutions builds the world's most humanlike, intelligent and capable virtual assistants, available on any platform, in any language, anywhere. We do this using Teneo, our award-winning, natural language interaction technology that enables people and computers to engage in intelligent conversation, over any digital channel and in numerous languages.
Published: Friday, March 3, 2023
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.
Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.
When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.
With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall