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News : arvato Expands Philippines Operations
Clark, Philippines, Feb 27, 2014 -- Global business process outsourcing (BPO) partner arvato has expanded its operations in the Philippines with the inauguration of a new facility in Metro Clark, a business and tourism hub north of Manila. The new site supports arvato’s growth plans which aim to double its workforce in the region over the next three years.
The company, which supports multi-million dollar BPO and Customer Relationship Management (CRM) programs from its established base in Manila, has invested in the new 2,900 sq. m. facility to provide additional capacity for existing and new clients. The Clark operation will initially provide multi-channel English-speaking customer service support for the North American region.
"Digitization is changing the way our clients operate and how they interact with their customers," said Hervé Milcent, Head of arvato CRM and member of the arvato Executive Board. "Customers expect an excellent service, around the clock, across all devices. Our digital platforms enable our clients to deliver a unique customer experience, whether that’s through omni-channel customer service or standardized back-office services. Our 24/7, multi-lingual offshore network plays an important role in delivering innovative, low-cost solutions to our clients."
Clark was selected due to its strong supply of a young, well-educated workforce. arvato has launched a recruitment drive to fill positions including customer service agents, team leaders, subject matter experts and administrative and support staff. Up to 500 people are expected to be employed at the site by the end of 2014.
Posted by Veronica Silva Cusi, news correspondent
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The arvato services group provides international outsourcing solutions to a wide range of businesses both nationally and globally. Its clients include leading companies in the automotive, telecommunications, information technology, media, financial services, healthcare and travel industries.
Published: Monday, March 3, 2014