News : arvato Expands Philippines Operations To Support Growth
Global business process outsourcing (BPO) partner arvato has expanded its operations in the Philippines with a new facility in Metro Clark, a business and tourism hub that has been identified as one of the next wave of outsourcing destinations. The new site supports arvato’s growth plans which aim to double its workforce in the region over the next three years.
The company has invested in the new 2,900 sq. m. facility to provide additional capacity for existing and new clients. The Clark operation will initially provide multi-channel English-speaking customer service support for the North American region. It forms part of arvato’s global CRM delivery network of nearly 100 sites across 21 countries.
"Digitization is changing the way our clients operate and how they interact with their customers," said Hervé Milcent, Head of arvato CRM and member of the arvato Executive Board. "Customers expect an excellent service, around the clock, across all devices. Our digital platforms enable our clients to deliver a unique customer experience, whether that’s through omni-channel customer service or standardized back-office services. Our 24/7, multi-lingual offshore network plays an important role in delivering innovative, low-cost solutions to our clients."
"The Philippines is a key strategic location for arvato, providing the skilled employees and secure infrastructure we need to deliver best practice BPO and CRM frameworks for leading global organizations," said Fara Haron, Executive Vice President, CRM North America and Country General Manager Philippines, arvato. "This expansion will provide more capacity to service our existing client base and a strong platform for growth as the Philippines continues to emerge as a major outsourcing destination."
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The arvato services group provides international outsourcing solutions to a wide range of businesses both nationally and globally. Its clients include leading companies in the automotive, telecommunications, information technology, media, financial services, healthcare and travel industries.
Published: Tuesday, March 18, 2014