London, UK, May 21, 2019 -- Business process outsourcing (BPO) partner Arvato has secured a three-year multi-agency contract extension from the Department for Transport (DfT) as their SAP implementation partner, which will see it support the department to develop and transform back office cloud solutions in line with the Government’s Future of Shared Service (FOSS) strategy.
The DfT is the ‘pathfinder’ organisation for integrating the new SAP S/4HANA finance platform, which forms a central part of the programme.
The deal will see Arvato continue to provide support to the DfT and its executive agencies - the Driving and Vehicle Licensing Agency (DVLA), the Maritime and Coastguard Agency (MCA), the Vehicle Certification Agency (VCA) and the Driver and Vehicle Standards Agency (DVSA) – with back office shared service transformation from it’s Swansea site until 2023.
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Under the new contract, Arvato will transfer the centre’s two Enterprise Resource Planning (ERP) systems, Agresso and SAP, onto a new cloud hosted technology platform. Part of this transformation will enable civil servants to handle administrative processes from their own mobile devices expanding this capability beyond those using a Government supplied device.
A spokesperson from the DfT said: "DfT are pleased to reach agreement with Arvato to extend the contract. It will provide the platform for DfT and Arvato to further transform the department’s shared services. Collaboration on recent successes, such as the deployment of SAP FIORI, means our partnership continues to grow and therefore we trust Arvato to help us deliver on the remainder of the Government’s Future Shared Services strategy".
Debra Maxwell, CEO, Arvato CRM Solutions UK, said: "This is a significant milestone for our business and signifies a clear belief in the value that shared services are providing to the DfT.
"We’re enabling our customers to realise new cost savings and efficiency gains by redesigning their service delivery model, and we look forward to supporting the DfT and its executive agencies with their ongoing digital transformation journey.
"Our employees have shown fantastic commitment and hard work since the contract began, and we’re proud of the roots we’ve grown with the broader community in promoting it as a great place to do business."
Posted by Veronica Silva Cusi, news correspondent
Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds.
Published: Wednesday, May 22, 2019
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