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News : Arvato Secures Three-year Contract Extension for Department for Transport Transformation

#contactcenterworld, @bertelsmann_com

London, UK, May 21, 2019 -- Business process outsourcing (BPO) partner Arvato has secured a three-year multi-agency contract extension from the Department for Transport (DfT) as their SAP implementation partner, which will see it support the department to develop and transform back office cloud solutions in line with the Government’s Future of Shared Service (FOSS) strategy.

The DfT is the ‘pathfinder’ organisation for integrating the new SAP S/4HANA finance platform, which forms a central part of the programme.

The deal will see Arvato continue to provide support to the DfT and its executive agencies - the Driving and Vehicle Licensing Agency (DVLA), the Maritime and Coastguard Agency (MCA), the Vehicle Certification Agency (VCA) and the Driver and Vehicle Standards Agency (DVSA) – with back office shared service transformation from it’s Swansea site until 2023.

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Under the new contract, Arvato will transfer the centre’s two Enterprise Resource Planning (ERP) systems, Agresso and SAP, onto a new cloud hosted technology platform. Part of this transformation will enable civil servants to handle administrative processes from their own mobile devices expanding this capability beyond those using a Government supplied device.

A spokesperson from the DfT said: "DfT are pleased to reach agreement with Arvato to extend the contract. It will provide the platform for DfT and Arvato to further transform the department’s shared services. Collaboration on recent successes, such as the deployment of SAP FIORI, means our partnership continues to grow and therefore we trust Arvato to help us deliver on the remainder of the Government’s Future Shared Services strategy".

Debra Maxwell, CEO, Arvato CRM Solutions UK, said: "This is a significant milestone for our business and signifies a clear belief in the value that shared services are providing to the DfT.

"We’re enabling our customers to realise new cost savings and efficiency gains by redesigning their service delivery model, and we look forward to supporting the DfT and its executive agencies with their ongoing digital transformation journey.

"Our employees have shown fantastic commitment and hard work since the contract began, and we’re proud of the roots we’ve grown with the broader community in promoting it as a great place to do business."

#contactcenterworld, @bertelsmann_com

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.arvato.com


About Bertelsmann:
Company LogoBertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds.
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Read today's tip or listen to it on podcast.

Published: Wednesday, May 22, 2019

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2022 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
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3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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