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News : Aryaka and 8x8 Team to Enhance Enterprise Communications Performance Across Managed SD-WAN

#contactcenterworld, @8x8

San Mateo, CA, USA, July, 2020 -- Aryaka(R), a cloud-first WAN company and end-to-end managed SD-WAN provider, and 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform,  announced a global technology partnership that will extend the 8x8 Open Communications PlatformTM performance across Aryaka’s managed SD-WAN service. The expanded joint agreement will enable organizations to enhance cloud communications performance across the WAN for improved employee productivity and customer experience, which is even more important in today’s dynamic work-from-anywhere environment.

"We are living through unprecedented times that require enterprises to accelerate the move to an online digital business and support massive growth of remote workers," says Ghassan Abdo, Research Vice President, Worldwide Telecom, Virtualization & CDN at IDC. "SD-WAN together with cloud communications and collaboration is a great choice to support this new digital economy and address the need for a massively distributed and remote work environment."

The 8x8 enterprise communications platform, including voice, team chat, meetings, and contact center solutions, combined with Aryaka’s managed SD-WAN service will allow enterprises to maximize IT infrastructure investments and prioritize communications traffic across the network. Joint customers are provided optimized access to 8x8’s regional Unified Communications as a Service (UCaaS) Points of Presence (PoPs) by leveraging the Aryaka backbone.

"As a leader in the managed SD-WAN space, we’re excited to be partnering with an acknowledged enterprise communications leader to offer our joint customers and partners a solution that leverages each of our strengths and directly addresses one of our key use cases," said Matt Carter, CEO of Aryaka. "This is truly a 1+1=3 offering that creates the first truly global SD-WAN enabled UCaaS and Contact Center-as-a-Service (CCaaS) platform that addresses the digital transformation needs for enterprises of all sizes across the globe."

Going forward, the companies will co-market the combined solutions, and 8x8 will also resell Aryaka’s managed SD-WAN service, bundling regional and global managed SD-WAN services with 8x8’s UCaaS and CCaaS offerings. 

"8x8 is committed to helping global organizations meet their work-from-anywhere objectives that increase business responsiveness and resilience while enhancing employee productivity and customer experience," said Vik Verma, Chief Executive Officer at 8x8, Inc. "Extending the 8x8 Open Communications Platform with SD-WAN will provide enterprises with highly stable and productive employee, partner, and customer interactions across the globe. We already have an impressive track record of successful joint deployments with Aryaka at some of the most demanding global enterprises, and the expanded partnership will take the relationship to the next level."

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent 
Source: https://www.businesswire.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Plan Training In Advance

Read today's tip or listen to it on podcast.

Published: Monday, July 13, 2020

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2023 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

5.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

6.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

7.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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