News : As Cell Phone Use Increases, 911 Call Center Funding Decreases
April 10, 2014 -- 911 call centers across the state are starting to feel the pinch of decreased funding as more Kentuckians switch from land lines to cell phones.
The reason is because cell phone users pay significantly less to use 911 than land line users. The current rate is 70 cents for cell phones compared to $3.50 for traditional home phones.
The 70-cent rate was set in 1998 and hasn't been raised since.
In February, a bill which would have raised the 911 call center price for cell phones was rejected by the House.
Garrard County Judge-Executive John Wilson said his county's call center is having to cut costs and isn't able to purchase new equipment as residents continue to switch to cell phones to communicate.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Be Flexible And Generous
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Monday, April 14, 2014
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...