News : As Customer Service Goes Digital, Capital One Axes 400 Call Centre Jobs
Chicago, IL, USA, Aug 15, 2017 -- The shift to digital support tools at Capital One is set to cost the jobs of nearly 400 Chicago call centre staffers.
Despite growing business, call volumes to the centre have fallen as customers turn to digital tools and "self-service" calls, a spokesman told the Chicago Tribune.
The Rolling Meadows office will continue to employ more than 600 people, mainly in technology and digital roles.
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Posted by Veronica Silva Cusi, news correspondent
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About Capital One Financial Corporation:
Capital One Financial Corporation is a holding company whose principal subsidiaries, Capital One Bank and Capital One, FSB, offer loans and loan-oriented products. More than 6,500 call center agents provide Capital One customers with a variety of information related to their accounts, from account status to rules, policies and procedures.
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