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News : ASAPP Expands Engineering Team with New India Office

#contactcenterworld, @asapptech

Bengaluru, India, Oct, 2022 -- ASAPP, an AI cloud company for contact centers, is growing its engineering team globally with the opening of an India office in Bengaluru, expanding its technical team, which is led by Chief Technology Officer, Priya Vijayarajendran, who joined the company in March after spending three years at Microsoft, as its Vice President of Data and AI. ASAPP now operates offices in New York, Mountain View, Bozeman and Buenos Aires.

The contact center is undergoing massive transformation as enterprises across the economy invest in technology and cloud technology to optimize costs, automate, maximize agent productivity while improving the customer experience. In a new budgeting and forecasting report, Forrester Research recommends that companies cut spending on legacy software systems, but increase investment in AI that improves the customer experience while reducing costs. Increasingly, consumers across travel, media, hospitality, retail and financial services are demanding more from their customer support interactions – there are 270 billion calls to customer service per year according to IBM. ASAPP helps increase agent productivity and improve operational efficiency, while delighting their customers.

"The contact center opportunity is a complex, data-intense problem that requires the best engineers building scalable cloud native software with sophisticated AI tech," said Priya Vijayarajendran, CTO at ASAPP. "ASAPP’s industry leading engineering team is helping the world’s largest brands transform their contact center from an operational burden into a revenue driver delivering the best customer experience."

#contactcenterworld, @asapptech

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About ASAPP:
Company LogoAI for enterprise call centers.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Tuesday, October 18, 2022

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2024 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

2.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

3.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

4.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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