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#contactcenterworld, @ASCTechnologies
Hösbach, November 27, 2020 -- ASC Technologies AG and Oreico Trading Solutions have entered into a strategic partnership. The goal is to offer a recording solution from the cloud for the Latin American market. Smart Recording is the first cloud recording solution on Microsoft Azure in Mexico.
Oreico has been using ASC's Omni-Channel Recording, Quality Management and Analytics solutions for several years. Now the trading solutions provider has built a hybrid cloud infrastructure hosted in Mexico to offer ASC's services with Smart Recording. "At Oreico we believe in long term partnerships with industry leaders and providing full solutions for the trading floor ecosystem. With ASC we have found a partner to bring the best solutions for Recording, Quality Management and Analytics into our cloud. We look forward to continue to work with ASC, to provide superior cloud recording services to the trading market", says Roberto Stewart, CEO at Oreico.
About ASC:
With the solutions from ASC, users can increase their service quality, protect their assets and react optimally in emergencies.
Challenges of this kind are part of daily business for companies and public safety organizations. With ASC at their side, they benefit from the practice-oriented approach of ASC to not only capture communications streams, but also to structure this flood of data into valuable information which enhances productivity and decreases costs.
ASC is a worldwide software provider of omni-channel recording, quality management and analytics. We address all enterprises with recording needs, especially contact centers, financial institutions and public safety organizations. We record, analyze and evaluate interactions across all media, including fixed line and mobile voice, chat, video, screen and SMS. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
ASC offers its entire portfolio either as on-premise or as a service provider with a cloud solution. We believe in cloud, and thus offer a truly multi-tenant, highly scalable family of products and services – giving our customers full flexibility, allowing them to invest as they grow, always leveraging our latest technology.
With subsidiaries in the United Kingdom, France, Switzerland, Romania, Dubai, United States, Brazil, Mexico, H
Published: Friday, November 27, 2020
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