News : ASC and Sinclair Voicenet Sign Partnership Agreement
UK/Germany, January 20, 2014 -- ASC, a global developer of software solutions to record, analyse and evaluate communications, announces it has signed a partnership agreement with Sinclair Voicenet, the UK provider of multimedia interaction recording, quality management, interaction analytics, customer feedback and workforce management solutions.
"We are delighted to be partnering with ASC, one of the leading global providers of interaction recording and evaluation solutions," commented Peter Gough, Director of Sinclair Voicenet. "This partnership will enhance our portfolio of solutions and enable us to increase our market share, particularly with small and medium sized organisations operating contact centres with up to 200 seats. ASC’s innovative range of contact centre solutions will help our SMB customers to increase operational efficiency and deliver the highest level of customer service."
James King, Managing Director of ASC telecom UK, added, "Sinclair Voicenet has an unrivalled reputation in the UK market and its specialist knowledge in designing, selling, implementing and supporting voice recording and quality management applications throughout the SMB and Enterprise markets makes the company a perfect partner for ASC. Together, we will maximise business opportunities with SMB customers across the UK."
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ASC is a worldwide software company with a variety of solutions to record, analyze and evaluate communications. All multimedia interactions in contact centers, financial institutions and public safety organizations are documented and analyzed. The content of communications becomes transparent, critical information is generated and market trends are revealed, providing real-time business intelligence for immediate management action. With subsidiaries in the United Kingdom, France, Switzerland, the United States, Brazil, Japan, Singapore and Dubai, as well as certified and vastly experienced distribution partners, ASC’s ambitious projects span more than 60 countries. Headquartered in Germany, ASC is a global player with an export quota of almost 70 percent and a worldwide service network.
About Sinclair Voicenet Ltd:
Founded in 1967, Sinclair Voicenet Limited is the UK’s longest established specialist provider of multimedia interaction recording and contact centre applications including quality management, real-time automation, WFM, customer feedback and analytics. The company is focused on enabling users to enhance customer satisfaction, improve agent effectiveness, streamline processes and reduce operational costs while ensuring compliance with internal procedures and regulatory requirements. Sinclair Voicenet was one of NICE Systems’ first Platinum Partners and has customers in diverse industry sectors including financial, public safety, local government and utilities.
Published: Monday, January 20, 2014