News : ASC Announces Agreements for Recording and Analytics for Microsoft Teams
Hösbach, July 16, 2019 -- Microsoft has selected ASC Technologies AG as a partner for compliance recording and analytics for Microsoft Teams. Mutual customers such as financial institutions will benefit from this collaboration as they are facing a number of strict regulations including the obligation to record all consultation calls. By beginning of 2020 users will benefit from the ASC Recording Insights app in Teams offering the possibility to record audio, video or chat communication. The ASC app allows users to document calls and archive recordings in compliance with the respective legal requirements.
"For us, Microsoft Teams is a real game changer which is bound to replace classic corporate communication by bringing together all channels on one user-friendly platform. We are actively shaping compliance in the cloud and are therefore excited to integrate our ASC Recording Insights solutions with Microsoft 365", said ASC’s CEO Dr. Gerald Kromer.
ASC has experience working with Microsoft Cloud Products as it selected Microsoft Azure Cloud as the platform to host its global neo recording and analytics services. Already, an ASC app is available in Teams offering users analytics tools to evaluate previously recorded audio and video data.
ASC is now taking the next step by joining the pre-release API program to integrate the ASC recording and analytics capabilities with Microsoft Teams. ASC will additionally harness Microsoft’s cognitive services to analyze communication using transcription and emotion detection.
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With the solutions from ASC, users can increase their service quality, protect their assets and react optimally in emergencies. Challenges of this kind are part of daily business for companies and public safety organizations. With ASC at their side, they benefit from the practice-oriented approach of ASC to not only capture communications streams, but also to structure this flood of data into valuable information which enhances productivity and decreases costs. ASC is a worldwide software provider of omni-channel recording, quality management and analytics. We address all enterprises with recording needs, especially contact centers, financial institutions and public safety organizations. We record, analyze and evaluate interactions across all media, including fixed line and mobile voice, chat, video, screen and SMS. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action. ASC offers its entire portfolio either as on-premise or as a service provider with a cloud solution. We believe in cloud, and thus offer a truly multi-tenant, highly scalable family of products and services – giving our customers full flexibility, allowing them to invest as they grow, always leveraging our latest technology. With subsidiaries in the United Kingdom, France, Switzerland, Romania, Dubai, United States, Brazil, Mexico, H
Published: Tuesday, July 16, 2019
2020 Buyers Guide Recording
|2.)||Lieber & Associates|
Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.