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News : ASC Expands Global Partnership with Mitel

#contactcenterworld, @ASCTechnologies, @Mitel

Hösbach, November 16, 2020 -- ASC Technologies AG announced its expanded partnership with Mitel, a global provider in business communications, to provide Workforce Optimization (WFO) applications and tools for Mitel’s MiCloud Flex offering. With the integration of ASC’s applications into MiCloud Flex private cloud communications solution, companies can enjoy the same recording and analytics functionality regardless of whether they're in an office, on the road, or working from home.

"Mitel and ASC are linked through a long-standing and trusting partnership. As many of our mutual customers are taking their communications to the cloud, moving our applications to Mitel’s cloud was the natural next milestone in our partnership. Being Mitel’s preferred vendor for enterprise grade recording and WFO solutions, we are now excited that our applications are also becoming a valuable addition to Mitel's MiCloud Flex portfolio", states Dr. Gerald Kromer, Chief Executive Officer at ASC.

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In addition to the integration with MiCloud Flex, the Mitel WFO Suite powered by ASC is available for MiVoice Connect, MiVoice Business, MiVoice MX-ONE, MiVoice CC Business, MiVoice CC Enterprise, and MiVoice 5000 communications platforms.

"As businesses look to elevate the customer experience, workforce optimization tools provide actionable intelligence they can use to enhance customer service quality while also helping staff become more efficient and effective", says Mitel’s Matthew Clare, Director of Contact Center Solutions. "Through Mitel’s expanded partnership with ASC, these essential tools are available across our cloud and on-premise portfolios, enabling customers to leverage them wherever they are on their journey to the cloud and enjoy the same application experience regardless of deployment model."

#contactcenterworld, @ASCTechnologies, @Mitel


About ASC:
Company LogoWith the solutions from ASC, users can increase their service quality, protect their assets and react optimally in emergencies. Challenges of this kind are part of daily business for companies and public safety organizations. With ASC at their side, they benefit from the practice-oriented approach of ASC to not only capture communications streams, but also to structure this flood of data into valuable information which enhances productivity and decreases costs. ASC is a worldwide software provider of omni-channel recording, quality management and analytics. We address all enterprises with recording needs, especially contact centers, financial institutions and public safety organizations. We record, analyze and evaluate interactions across all media, including fixed line and mobile voice, chat, video, screen and SMS. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action. ASC offers its entire portfolio either as on-premise or as a service provider with a cloud solution. We believe in cloud, and thus offer a truly multi-tenant, highly scalable family of products and services – giving our customers full flexibility, allowing them to invest as they grow, always leveraging our latest technology. With subsidiaries in the United Kingdom, France, Switzerland, Romania, Dubai, United States, Brazil, Mexico, H
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About Mitel:
Company LogoMitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
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Today's Tip of the Day - Make Training Fun

Read today's tip or listen to it on podcast.

Published: Monday, November 16, 2020

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2021 Buyers Guide Visual Communications

 
1.) 
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.

2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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