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News : ASC Founds Subsidiary in Spain

#contactcenterworld, @ASCTechnologies, @realwire

Hösbach, April 03, 2020 -- ASC Technologies AG has founded the new subsidiary ASC Ibérica Cloud Solutions S.L. On 1st April 2020, a software and cloud provider in the field of compliance recording, quality management and analytics expands its international presence with its own representation in Spain. Its purpose is to promote sales of products, solutions, and services on a global basis as well as to provide personal support to customers and partners locally.

So far, the partner Tradesegur S.A. was responsible for sales and service of ASC solutions in Spain. Tradesegur and ASC have now agreed to handle the core business of communications recording directly in the new subsidiary ASC Ibérica Cloud Solutions S.L. from 1st April 2020. "Both Tradesegur and ASC assure that the transfer of the business is carried out with utmost care. Our customers will benefit from this focus on resources and direct support from the manufacturer", says Dr. Gerald Kromer, Chief Executive Officer of ASC Technologies AG.


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The subsidiary ASC Ibérica Cloud Solutions S.L. is an excellent stepping-stone for the company to live up to the requirements of Spanish customers. The new subsidiary is based in Madrid. "Spain is an important market for us and we are glad to be able to expand our growth with our own representative office here. By founding our own subsidiary, we are taking another important step in implementing our internationalization strategy", explains Kromer.

Michele Giovanni Occhionero heads the subsidiary as Country Manager. He is responsible for cultivating existing and forging new customer relationships in the Spanish market. He will be working in close cooperation with the technology experts from the company’s German headquarters. "Michele draws on more than 20 years of experience in the information and telecommunications technology market and has a tremendous expertise which is of great value for us to expand our business", says Kromer. "Thanks to his customer-oriented approach, he will offer our partners and customers the best possible support. With his expertise, he will help us in strengthening ASC's international reputation and further expanding our presence."

#contactcenterworld, @ASCTechnologies, @realwire


About ASC:
Company LogoWith the solutions from ASC, users can increase their service quality, protect their assets and react optimally in emergencies. Challenges of this kind are part of daily business for companies and public safety organizations. With ASC at their side, they benefit from the practice-oriented approach of ASC to not only capture communications streams, but also to structure this flood of data into valuable information which enhances productivity and decreases costs. ASC is a worldwide software provider of omni-channel recording, quality management and analytics. We address all enterprises with recording needs, especially contact centers, financial institutions and public safety organizations. We record, analyze and evaluate interactions across all media, including fixed line and mobile voice, chat, video, screen and SMS. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action. ASC offers its entire portfolio either as on-premise or as a service provider with a cloud solution. We believe in cloud, and thus offer a truly multi-tenant, highly scalable family of products and services – giving our customers full flexibility, allowing them to invest as they grow, always leveraging our latest technology. With subsidiaries in the United Kingdom, France, Switzerland, Romania, Dubai, United States, Brazil, Mexico, H
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About RealWire:
Company LogoRealWire is an online press release distribution service with over 10 years of expertise and is first choice for many of the UK’s top digital PR and internet marketing professionals. RealWire has been the UK’s leading innovator in press release distribution introducing a Social Media News Release option in 2007 and its patent pending targeting system, PRFilter, in 2010.
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Today's Tip of the Day - Every Contact Counts

Read today's tip or listen to it on podcast.

Published: Monday, April 6, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
 

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