News : ASC Hires Frank Thomsen as Vice President Customer Services
ASC has strengthened its management team by hiring Frank Thomsen as Vice President Customer Services. Frank Thomsen's skills and experience will focus the company’s support services for its Cloud portfolio, strengthen implementation and technical assistance for its complex software solutions and expand its international reach.
Prior to joining ASC, Mr. Thomsen served for more than a decade as a Senior Vice President for a prominent international telecommunications company, where he specialized in technical sales support, worldwide project consultation and crisis management. In total, Frank Thomsen brings more than 20 years of IT, consulting and service experience to his new role.
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Marco Mueller, Chief Operating Officer of ASC, said, "As always, the customer is our top priority, and we have demonstrated that by appointing Mr. Thomsen as our new VP of Customer Services. His background in international communications fits perfectly with our company, simultaneously providing a deep knowledge of technical issues and an instinctive understanding of the needs of our customers."
Mr. Mueller went on to praise Mr. Thomsen’s ability to manage complex international projects. Mr. Thomsen holds a Masters in electrical engineering and information technologies, with courses in communications technology and radio engineering, at the Technische Universität Dresden in Germany.
Mr. Thomsen noted, "ASC has built a worldwide reputation during the past 50 years for its innovation in recording and analyzing communications, and I am honored to join such a prestigious organization. ASC’s portfolio is unique in terms of its scope and functionality, and fully adapted to the needs of its customers and partners. I look forward to supporting that portfolio anytime and anywhere."
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With the solutions from ASC, users can increase their service quality, protect their assets and react optimally in emergencies. Challenges of this kind are part of daily business for companies and public safety organizations. With ASC at their side, they benefit from the practice-oriented approach of ASC to not only capture communications streams, but also to structure this flood of data into valuable information which enhances productivity and decreases costs. ASC is a worldwide software provider of omni-channel recording, quality management and analytics. We address all enterprises with recording needs, especially contact centers, financial institutions and public safety organizations. We record, analyze and evaluate interactions across all media, including fixed line and mobile voice, chat, video, screen and SMS. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action. ASC offers its entire portfolio either as on-premise or as a service provider with a cloud solution. We believe in cloud, and thus offer a truly multi-tenant, highly scalable family of products and services – giving our customers full flexibility, allowing them to invest as they grow, always leveraging our latest technology. With subsidiaries in the United Kingdom, France, Switzerland, Romania, Dubai, United States, Brazil, Mexico, H
Published: Thursday, February 23, 2017