News : ASC Hires Frank Thomsen as Vice President Customer Services
ASC has strengthened its management team by hiring Frank Thomsen as Vice President Customer Services. Frank Thomsen's skills and experience will focus the company’s support services for its Cloud portfolio, strengthen implementation and technical assistance for its complex software solutions and expand its international reach.
Prior to joining ASC, Mr. Thomsen served for more than a decade as a Senior Vice President for a prominent international telecommunications company, where he specialized in technical sales support, worldwide project consultation and crisis management. In total, Frank Thomsen brings more than 20 years of IT, consulting and service experience to his new role.
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Marco Mueller, Chief Operating Officer of ASC, said, "As always, the customer is our top priority, and we have demonstrated that by appointing Mr. Thomsen as our new VP of Customer Services. His background in international communications fits perfectly with our company, simultaneously providing a deep knowledge of technical issues and an instinctive understanding of the needs of our customers."
Mr. Mueller went on to praise Mr. Thomsen’s ability to manage complex international projects. Mr. Thomsen holds a Masters in electrical engineering and information technologies, with courses in communications technology and radio engineering, at the Technische Universität Dresden in Germany.
Mr. Thomsen noted, "ASC has built a worldwide reputation during the past 50 years for its innovation in recording and analyzing communications, and I am honored to join such a prestigious organization. ASC’s portfolio is unique in terms of its scope and functionality, and fully adapted to the needs of its customers and partners. I look forward to supporting that portfolio anytime and anywhere."
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ASC is a worldwide software company with a variety of solutions to record, analyze and evaluate communications. All multimedia interactions in contact centers, financial institutions and public safety organizations are documented and analyzed. The content of communications becomes transparent, critical information is generated and market trends are revealed, providing real-time business intelligence for immediate management action. With subsidiaries in the United Kingdom, France, Switzerland, the United States, Brazil, Japan, Singapore and Dubai, as well as certified and vastly experienced distribution partners, ASC’s ambitious projects span more than 60 countries. Headquartered in Germany, ASC is a global player with an export quota of almost 70 percent and a worldwide service network.
Published: Thursday, February 23, 2017