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News : ASC Launches Workforce Optimization Suite neo 3.0
Hoesbach/Germany, March 10, 2014 -- ASC, a software company with solutions to record, analyze and evaluate communications, announces the release of its neo 3.0 Workforce Optimization (WFO) Suite, comprising quality and performance management, communications recording, speech and desktop analytics, eLearning/coaching, customer feedback and workforce management.
Dr. Frank Schaffrath, CEO of ASC, said, "Our scalable solution lets customers activate new features on demand without any physical installation. Due to the sophisticated architecture, contact centers can easily expand their capabilities to new locations while management maintains centralized configuration and control. Moreover, the multi-tenancy concept allows strict separation of data from customers and various departments to meet the highest security standards. Highly secure separation of customer-specific data is the basis for a true Cloud solution because it lets service providers create new markets for hosted/Cloud-based WFO solutions."
Marco Mueller, COO of ASC, said, "neo provides deep insight into customer communications with numerous opportunities to reduce cost, optimize business processes and increase staff efficiency. Its seamless integration of the latest analytics technologies and comprehensive reporting structure can meet the demands of any-sized contact center, both now and in the future."
Posted by Veronica Silva Cusi, news correspondent
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ASC is a worldwide software company with a variety of solutions to record, analyze and evaluate communications. All multimedia interactions in contact centers, financial institutions and public safety organizations are documented and analyzed. The content of communications becomes transparent, critical information is generated and market trends are revealed, providing real-time business intelligence for immediate management action. With subsidiaries in the United Kingdom, France, Switzerland, the United States, Brazil, Japan, Singapore and Dubai, as well as certified and vastly experienced distribution partners, ASC’s ambitious projects span more than 60 countries. Headquartered in Germany, ASC is a global player with an export quota of almost 70 percent and a worldwide service network.
Published: Wednesday, March 12, 2014