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News : ASC Launches Workforce Optimization Suite neo 4.0
Hoesbach/Germany, March 17, 2015 -- ASC, a software company with solutions to record, analyze and evaluate communications, announce the launch of neo 4.0, its workforce optimization (WFO) suite encompassing communications recording, quality monitoring, speech analytics, eLearning, customer feedback and workforce management.
Marco Mueller, Chief Operating Officer of ASC, said, "We are proud to release neo 4.0 as it represents a major enhancement to our portfolio. The newly integrated phonetic indexing has become a nearly irreplaceable technology to avoid the severe fines and penalties for failing to meet the latest compliance regulations. neo 4.0 reacts in near real-time to critical events in both contact centers and financial institutions, making it invaluable in competitive situations."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Workforce Management Strategy
More Editorial From ASC
ASC is a worldwide software company with a variety of solutions to record, analyze and evaluate communications. All multimedia interactions in contact centers, financial institutions and public safety organizations are documented and analyzed. The content of communications becomes transparent, critical information is generated and market trends are revealed, providing real-time business intelligence for immediate management action. With subsidiaries in the United Kingdom, France, Switzerland, the United States, Brazil, Japan, Singapore and Dubai, as well as certified and vastly experienced distribution partners, ASC’s ambitious projects span more than 60 countries. Headquartered in Germany, ASC is a global player with an export quota of almost 70 percent and a worldwide service network.
Published: Friday, March 20, 2015