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News : ASC Obtains Microsoft Teams Certification for Compliance Recording

#contactcenterworld, @ASCTechnologies, @Microsoft

Hösbach, February 5, 2020 -- The German software company ASC Technologies AG today announced that its app for compliance recording, ASC Recording Insights, has obtained the Microsoft Teams certification. The Teams-integrated app captures communication and saves it in Microsoft Azure to satisfy legal compliance stipulations of MiFID II, Dodd-Frank or HIPAA.

The certification confirms that the solution meets all market requirements, is compatible, and offers high-quality and secure user experience. In the certification program, companies must go through a strict procedure focused on five central aspects: functional use case tests, validation of the framework conditions, security and compliance, operation and support as well as market launch strategy for sales and marketing.

"Certification backs our strategy to offer the best user experience and integration with Microsoft Teams," says Dr. Gerald Kromer, Chief Executive Officer at ASC. "The tests have corroborated that ASC Recording Insights is secure and meets strict compliance regulations – and at the same time is unrivalled in offering quick and easy deployment."

Daniel Canning, Director, Microsoft Teams Platform at Microsoft Corp., adds: "Technical tools supporting quick and efficient communication and organization are important. We are pleased that ASC Recording Insights has been certified as a solution for Microsoft Teams, which gives our customers the additional flexibility to meet complex regulatory requirements in terms of recording and archiving in Teams."

#contactcenterworld, @ASCTechnologies, @Microsoft


About ASC:
Company LogoWith the solutions from ASC, users can increase their service quality, protect their assets and react optimally in emergencies. Challenges of this kind are part of daily business for companies and public safety organizations. With ASC at their side, they benefit from the practice-oriented approach of ASC to not only capture communications streams, but also to structure this flood of data into valuable information which enhances productivity and decreases costs. ASC is a worldwide software provider of omni-channel recording, quality management and analytics. We address all enterprises with recording needs, especially contact centers, financial institutions and public safety organizations. We record, analyze and evaluate interactions across all media, including fixed line and mobile voice, chat, video, screen and SMS. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action. ASC offers its entire portfolio either as on-premise or as a service provider with a cloud solution. We believe in cloud, and thus offer a truly multi-tenant, highly scalable family of products and services – giving our customers full flexibility, allowing them to invest as they grow, always leveraging our latest technology. With subsidiaries in the United Kingdom, France, Switzerland, Romania, Dubai, United States, Brazil, Mexico, H
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About Microsoft:
Company LogoAt Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
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Today's Tip of the Day - Act On Your Customer Intelligence

Read today's tip or listen to it on podcast.

Published: Friday, February 5, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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