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News : ASC Recording Insights Available for Microsoft Teams

#contactcenterworld, @ASCTechnologies, @realwire

Hösbach, December 19, 2019 -- ASC Technologies AG announces that the native app ASC Recording Insights is available as an add-on for Microsoft Teams. ASC Recording Insights provides Microsoft Teams users with comprehensive analytics tools to evaluate recorded audio and video data. Intelligent insights are generated from these conversations using the power of Microsoft Azure Cognitive Services that also enable a proactive approach to compliance management.

"With ASC Recording Insights, we provide our customers additional important functionality within Microsoft Teams, thus supporting them on their journey to digitization", explains Dr. Gerald Kromer, Chief Executive Officer of ASC.

"Microsoft Teams provides users with a central platform for end-to-end business communications. Especially for our customers in Finance, legally compliant recording is imperative – and ASC is able to offer this to our mutual customers thanks to this integration", says Kromer.

"ASC Recording Insights allows Microsoft Teams users to manage complex regulatory requirements for recording and archiving ‘with a click’ within Teams", states Mike Ammerlaan, Director, Microsoft 365 Ecosystem at Microsoft Corp.

"Thanks to Microsoft Azure Cognitive Services, companies are able to integrate the power of modern AI into their own products. These powerful tools are native parts of ASC Insights Recording for Microsoft Teams, enabling users to understand and analyze their data proactively", says Kromer.

New features are expected to roll out for ASC Recording Insights in 2020. Specifically, ASC Recording Insights will enable all native conversations occurring within Teams to be recorded and archived and is legally compliant. This includes audio and video calls, chats, meetings, and related content. The new feature provides a completely self-contained solution for Compliance Recording in Teams.

#contactcenterworld, @ASCTechnologies, @realwire


About ASC:
Company LogoWith the solutions from ASC, users can increase their service quality, protect their assets and react optimally in emergencies. Challenges of this kind are part of daily business for companies and public safety organizations. With ASC at their side, they benefit from the practice-oriented approach of ASC to not only capture communications streams, but also to structure this flood of data into valuable information which enhances productivity and decreases costs. ASC is a worldwide software provider of omni-channel recording, quality management and analytics. We address all enterprises with recording needs, especially contact centers, financial institutions and public safety organizations. We record, analyze and evaluate interactions across all media, including fixed line and mobile voice, chat, video, screen and SMS. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action. ASC offers its entire portfolio either as on-premise or as a service provider with a cloud solution. We believe in cloud, and thus offer a truly multi-tenant, highly scalable family of products and services – giving our customers full flexibility, allowing them to invest as they grow, always leveraging our latest technology. With subsidiaries in the United Kingdom, France, Switzerland, Romania, Dubai, United States, Brazil, Mexico, H
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About RealWire:
Company LogoRealWire is an online press release distribution service with over 10 years of expertise and is first choice for many of the UK’s top digital PR and internet marketing professionals. RealWire has been the UK’s leading innovator in press release distribution introducing a Social Media News Release option in 2007 and its patent pending targeting system, PRFilter, in 2010.
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Today's Tip of the Day - The Initial Meeting

Read today's tip or listen to it on podcast.

Published: Friday, December 20, 2019

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2020 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
 

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