News : ASC Successfully Implements Contact Center Solution INSPIRATION
Hoesbach/Germany, March 30, 2015 -- ASC, a software company with solutions to record, analyze and evaluate communications, announces the successful implementation of INSPIRATION with Speech Analytics for the contact center of Dialogo, a marketing services, customer assistance and sales network.
Dialogo uses INSPIRATION with Speech Analytics on 80 channels for process optimization, agent training and improvement of the customer experience. ASC’s Speech Analytics is particularly useful for contact centers with a high volume of customer interactions and an otherwise unmanageable number of conversations.
Posted by Veronica Silva Cusi, news correspondent
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ASC is a worldwide software company with a variety of solutions to record, analyze and evaluate communications. All multimedia interactions in contact centers, financial institutions and public safety organizations are documented and analyzed. The content of communications becomes transparent, critical information is generated and market trends are revealed, providing real-time business intelligence for immediate management action. With subsidiaries in the United Kingdom, France, Switzerland, the United States, Brazil, Japan, Singapore and Dubai, as well as certified and vastly experienced distribution partners, ASC’s ambitious projects span more than 60 countries. Headquartered in Germany, ASC is a global player with an export quota of almost 70 percent and a worldwide service network.
Published: Thursday, April 2, 2015