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News : ASC Technologies Selects Dialogic® BorderNet™ SBC to Secure Call Recording in the Cloud
#contactcenterworld, @dialogic, @ASCTechnologies
Parsippany, NJ, USA, Feb, 2019 -- Dialogic, a cloud-optimized applications and infrastructure solutions provider for service providers, enterprises, and developers, announced that ASC Technologies AG, a worldwide software provider of omni-channel recording, quality management, and analytics, has chosen the Dialogic(R) BorderNet™ Session Border Controller (SBC) as a key component in the ASC neo cloud.
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"We were looking for an SBC to secure call recording in our move to the cloud," said Dr. Gerald Kromer, Chief Executive Officer, ASC Technologies AG. "The ability to deploy in Microsoft Azure using a high availability model, as well as support for SIPREC, were determining factors. Not only did the BorderNet SBC meet our needs, but its good reputation in the market, plus the exceptional assistance we received from the local development and professional services teams, put Dialogic ahead of the competition." Added Dr. Kromer, "We also consulted an independent expert in voice and video communication over network boundaries to support us in this ambitious project. Harald Klenner, from e- Services KLENNER GmbH & Co. KG, offered the valuable advice that we explore the Dialogic SBC based on his outstanding experience working with Dialogic. His management of this project and role as experienced integrator contributed to a short project completion time."
"We are pleased that ASC chose the Dialogic BorderNet SBC for use in the ASC neo cloud," said Bill Crank, President & CEO of Dialogic. "The software-only, cloud-native architecture of the BorderNet SBC had all the essential features ASC required, such as high availability, performance, and management of cloud-based functions in a Microsoft Azure environment. We look forward to expanding our relationship with ASC as they grow to meet customers’ needs."
#contactcenterworld, @dialogic, @ASCTechnologies
Posted by Veronica Silva Cusi, news correspondent
Source: Dialogic
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About Dialogic:
Dialogic is a provider of technologies based on open standards such as host media processing and other multimedia products that enable its customers and partners to deliver mobile, video, IP, and TDM solutions for Network Service Providers and Enterprise Communication Networks.
About ASC:
ASC is a worldwide software company with a variety of solutions to record, analyze and evaluate communications. All multimedia interactions in contact centers, financial institutions and public safety organizations are documented and analyzed. The content of communications becomes transparent, critical information is generated and market trends are revealed, providing real-time business intelligence for immediate management action.
With subsidiaries in the United Kingdom, France, Switzerland, the United States, Brazil, Japan, Singapore and Dubai, as well as certified and vastly experienced distribution partners, ASC’s ambitious projects span more than 60 countries. Headquartered in Germany, ASC is a global player with an export quota of almost 70 percent and a worldwide service network.
Published: Wednesday, February 20, 2019
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