Parsippany, NJ, USA, Feb, 2019 -- Dialogic, a cloud-optimized applications and infrastructure solutions provider for service providers, enterprises, and developers, announced that ASC Technologies AG, a worldwide software provider of omni-channel recording, quality management, and analytics, has chosen the Dialogic(R) BorderNet™ Session Border Controller (SBC) as a key component in the ASC neo cloud.
"We were looking for an SBC to secure call recording in our move to the cloud," said Dr. Gerald Kromer, Chief Executive Officer, ASC Technologies AG. "The ability to deploy in Microsoft Azure using a high availability model, as well as support for SIPREC, were determining factors. Not only did the BorderNet SBC meet our needs, but its good reputation in the market, plus the exceptional assistance we received from the local development and professional services teams, put Dialogic ahead of the competition." Added Dr. Kromer, "We also consulted an independent expert in voice and video communication over network boundaries to support us in this ambitious project. Harald Klenner, from e- Services KLENNER GmbH & Co. KG, offered the valuable advice that we explore the Dialogic SBC based on his outstanding experience working with Dialogic. His management of this project and role as experienced integrator contributed to a short project completion time."
"We are pleased that ASC chose the Dialogic BorderNet SBC for use in the ASC neo cloud," said Bill Crank, President & CEO of Dialogic. "The software-only, cloud-native architecture of the BorderNet SBC had all the essential features ASC required, such as high availability, performance, and management of cloud-based functions in a Microsoft Azure environment. We look forward to expanding our relationship with ASC as they grow to meet customers’ needs."
Posted by Veronica Silva Cusi, news correspondent
Dialogic is a provider of technologies based on open standards such as host media processing and other multimedia products that enable its customers and partners to deliver mobile, video, IP, and TDM solutions for Network Service Providers and Enterprise Communication Networks.
With the solutions from ASC, users can increase their service quality, protect their assets and react optimally in emergencies. Challenges of this kind are part of daily business for companies and public safety organizations. With ASC at their side, they benefit from the practice-oriented approach of ASC to not only capture communications streams, but also to structure this flood of data into valuable information which enhances productivity and decreases costs. ASC is a worldwide software provider of omni-channel recording, quality management and analytics. We address all enterprises with recording needs, especially contact centers, financial institutions and public safety organizations. We record, analyze and evaluate interactions across all media, including fixed line and mobile voice, chat, video, screen and SMS. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action. ASC offers its entire portfolio either as on-premise or as a service provider with a cloud solution. We believe in cloud, and thus offer a truly multi-tenant, highly scalable family of products and services – giving our customers full flexibility, allowing them to invest as they grow, always leveraging our latest technology. With subsidiaries in the United Kingdom, France, Switzerland, Romania, Dubai, United States, Brazil, Mexico, H
Published: Wednesday, February 20, 2019
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.