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News : Ascensos Implements IRIS Clarity’s Voice Isolation Software

#contactcenterworld, @ascensos, @irisaudiotech

 

London, UK; 10th October 2022 -- Ascensos, a European customer management outsourcer representing world-class brands, has partnered with IRIS Audio Technologies, the team behind the AI-powered voice isolation app, IRIS Clarity. With IRIS Clarity’s technology, Ascensos will eliminate distracting background noise on customer service calls to improve the overall customer experience, employee wellbeing, productivity, and performance.

After a successful proof of concept in July 2022 for Ascensos employees that work both onsite and at home, the company is deploying IRIS Clarity to an initial 1,500 call centre advisors in the UK, South Africa, and Romania, with plans to expand further. 

IRIS Clarity is an AI-powered software that removes distracting background noise from VoIP and customer calls, integrating seamlessly with existing CCaaS and UCaaS platforms. 

John Devlin, Co-Founder & CEO of Ascensos, commented: "Background noise has always been a frustration for both advisors and customers on customer service calls, as they rarely take place in a controlled environment. Providing our colleagues with the right tools to be effective in their role has always been a critical consideration for us. Clear communication between a customer and an advisor means everything in our line of work, and what could be better than a solution with proven ability to achieve that. Our advisors want to do a great job in helping to deliver the right outcomes for customers quickly, and anything that makes that easier will have a positive impact on customer and employee satisfaction, as well as benefiting the long term mental health and wellbeing of our staff."

Jacobi Anstruther, Founder & CEO of IRIS Audio Technologies, added: "IRIS is disrupting the industry by bringing a higher standard of audio quality as the new benchmark in customer communications. As a leading customer service outsourcing provider, Ascensos is spearheading this movement towards better customer engagement, advisor productivity, and employee wellbeing. With IRIS Clarity, Ascensos is leading the way as the first major call centre outsourcer to adopt the technology and significantly differentiate their offering."

#contactcenterworld, @ascensos, @irisaudiotech


About Ascensos:
Company LogoAscensos provides contact centre services in The UK.
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Today's Tip of the Day - Knowledge Based Solution

Read today's tip or listen to it on podcast.

Published: Tuesday, October 11, 2022

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2024 Buyers Guide Automated Call Distributors

 
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Premium Listing
Call Center Studio

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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


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Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
 

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