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News : Ascensos Partners with DWP to Improve Job Prospects of Island’s Young People

#contactcenterworld, @ascensos

Isle of Wright, England, Aug, 2019 -- A programme designed to improve the job prospects of the Isle of Wight’s young people sees Ascensos, the contact centre management provider, become the first Isle of Wight employer to sign up to the Department for Work and Pensions (DWP) Mentoring Circles.

Mentoring Circles wants to broaden the horizons of young people on the island and its goal is to improve their confidence, motivation and job search skills as well as building their self-esteem and employability.

After a successful launch across the UK, the Mentoring Circles programme arrives on the Island for the first time, with Ascensos providing job seekers with an opportunity to work alongside positive role models and mentors they would normally not have access to.

Ascensos will host regular sessions with the Job Centre at its contact centre in Cowes over a 5-week period supporting up to seven young adults from the Foyer for the Island, a supported living facility for young people in Ryde.

The young adults will be advised on the job application process, CV writing, job interview techniques and provided with typical work day scenarios.

Ascensos launched its Isle of Wight contact centre in 2017 and is currently expanding operations on the Island, creating an additional 150 jobs over the next six months.

Claire Sixsmith, Head of Operations at Ascensos, said:

"It’s a privilege for Ascensos to be the first business on the Isle of Wight to take part in the DWP Mentoring Circles programme and I’ve really enjoyed welcoming these young job seekers to our contact centre in Cowes.

"We’ve shown them a fully functional working environment and how the centre operates day to day and we were able to give advice on what we as employers are looking for when recruiting new candidates.

"The Mentoring Circles programme has provided Ascensos with a real opportunity to give back to the local community and I hope we can play a small part in supporting these young people on their journey into employment."

Kerrie Honey, Employer and Partnership Manager at the DWP, said:

"The Isle of Wight Jobcentres are excited to be working with both Sovereign Housing and Ascensos on this fantastic project aimed at giving young Isle of Wight residents inspiration for their future career options.

"Having Ascensos on board as our employer for these mentoring sessions is great as they are a large employer locally and they are keen to support the local community."

#contactcenterworld, @ascensos

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.islandecho.co.uk


About Ascensos:
Company LogoAscensos provides contact centre services in The UK.
Company RSS Feed   Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

About Department for Work and Pensions:
Company LogoThe Department for Work and Pensions (DWP) is the largest government department in the United Kingdom, and is responsible for welfare and pension policy.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Understand the Processes And The Culture

Read today's tip or listen to it on podcast.

Published: Monday, August 26, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Speech Technology

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.
PH: 8005771872

4.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

5.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

6.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044

7.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.
PH: +972-9-9605894

8.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

9.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

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