Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : ASC's Announces Breakthrough for Concurrent Recording
Hoesbach/Germany, September 24, 2014 -- ASC, a global provider of innovative solutions to record, analyze and evaluate communications, announces a technological breakthrough allowing simultaneous recording of 2,000 channels per server for neo, its workforce optimization (WFO) suite.
This achievement provides customers with a significant reduction of TCO. Users can now streamline initial outlays and installation costs; save on maintenance, energy and space; and achieve greater flexibility and scalability for future growth. Administration is also facilitated since fewer systems require updating or grading.
Today's Tip of the Day - Workforce Management Strategy
More Editorial From ASC
ASC is a worldwide software company with a variety of solutions to record, analyze and evaluate communications. All multimedia interactions in contact centers, financial institutions and public safety organizations are documented and analyzed. The content of communications becomes transparent, critical information is generated and market trends are revealed, providing real-time business intelligence for immediate management action. With subsidiaries in the United Kingdom, France, Switzerland, the United States, Brazil, Japan, Singapore and Dubai, as well as certified and vastly experienced distribution partners, ASC’s ambitious projects span more than 60 countries. Headquartered in Germany, ASC is a global player with an export quota of almost 70 percent and a worldwide service network.
Published: Thursday, September 25, 2014