News : 'Ask a Question' Gives Intelligent Answers on KLM.COM
Travellers searching the website of KLM, the Dutch national airline, will find it easier than ever before to find the information they need. Via and 'As a Question' service, travellers will get an immediate single right answer (not a mutiple search result) to any question they ask. The service opens a dialogue with each traveller and provides contextual information depending on who they are and what they want to achieve. The 'Ask a Question' service runs on DigitalCX, the intelligent platform for cusotmer interaction developed by CX Company.
'Ask a Question' is available in English, Dutch and German and understands queries in all these languages. When a question is asked, it is answered immedately with valuable supplementary information provided alongside.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
The'Ask a Question' search bar understands what the traveller is lookig for. Just type in the flight number and you will be directed to the check-in page. And to the question 'Can children travel alone?' he right answer is provided alongside links to moreinformaiton regarding KLM's unaccommpanied child services. Type in 'Rome' and you get to the travel section - it shows relevant flight schedules as well as practical informaiton regarding the city and its sights.
"A dialogue leads travellers to a clear answer or suggestion, This way they no longer have to hack their way through a moutain of information," says Koen Harbers, KLM's Director of Digital Development. "This makes it easier for travellers to find answers at KLM.com in way that greatly enhances their online experience and boosts their satisfaction.
Today's Tip of the Day - Speech Recognition
More Editorial From KLM
KLM is an independent direct and promotional marketing agency, employing 35 staff.
Published: Wednesday, September 9, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...