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News : Aspect Adds its Weight to the Cloud Industry Forum
June 9, 2014 -- The Cloud Industry Forum (CIF) has added its first contact centre player, Aspect Software to its ranks, as it looks to become the go-to-organisation for those in both the data and comms channels selling cloud.
The Aspect signing follows fairly quickly in the footsteps of West Midlands-based IT support and hosting provider OGL Computer, which added its backing to the CIF cause last week.
Aspect provides call centre and communication technologies and its membership of CIF signals a gradual move to cloud computing for those specialising in call centre technology.
Mark King, senior VP Europe & Africa, Aspect Software, said the move reflected the need for industry guidelines in order to instil confidence among end users: "As businesses look to progress with cloud-based technology, it is important that the industry adheres to guidelines and rules in order to educate users and create a better and safer cloud for everyone."
Alex Hilton, CEO of CIF, added: "Aspect [is]... a welcome addition to the CIF family. It is the first organisation from the contact centre industry to become a CIF member, and hopefully the example it sets will provide a platform for others in the industry to join as well."
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
Published: Monday, June 9, 2014