Westford, MA, USA, March 1, 2021 -- Aspect announced the availability in Brazil of its enterprise cloud contact center solution on the Aspect Via(R) platform. Aspect Via features an array of capabilities on top of its contact management and workforce optimization applications. Aspect users enjoy the ability to modularly deploy these applications on a common cloud platform optimized for scalability, security and accessibility for enterprises with as many as 15,000-plus agents.
Carlos Quijano, Aspect VP, Latin America said, "The availability of Aspect Via in Brazil, makes it possible to deploy a full enterprise cloud contact center quickly. Teams can ramp up in no time with the easy-to-use, intuitive UI. We're proud of our certified partners and we are enthusiastic about sharing the benefits of Aspect Via with the Brazil market."
Michael Harris, Chief Product Officer and CMO said, "Our customers in Brazil will benefit from the ease of adding other best-in-breed contact center capabilities from the Aspect portfolio. Having the ability to do this on the Aspect Via platform, allows for optimizing the customer experience and agent engagement."
Posted by Veronica Silva Cusi, news correspondent
Alvaria was founded through the merger of Aspect Software and Noble Systems, technology leaders in Customer Experience (CX) and Workforce Engagement solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy.
Published: Wednesday, March 3, 2021
CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.
CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.
Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.
The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.
We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
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