#contactcenterworld, @Alvaria_Inc
Westford, MA, USA, March 1, 2021 -- Aspect announced the availability in Brazil of its enterprise cloud contact center solution on the Aspect Via(R) platform. Aspect Via features an array of capabilities on top of its contact management and workforce optimization applications. Aspect users enjoy the ability to modularly deploy these applications on a common cloud platform optimized for scalability, security and accessibility for enterprises with as many as 15,000-plus agents.
Carlos Quijano, Aspect VP, Latin America said, "The availability of Aspect Via in Brazil, makes it possible to deploy a full enterprise cloud contact center quickly. Teams can ramp up in no time with the easy-to-use, intuitive UI. We're proud of our certified partners and we are enthusiastic about sharing the benefits of Aspect Via with the Brazil market."
Michael Harris, Chief Product Officer and CMO said, "Our customers in Brazil will benefit from the ease of adding other best-in-breed contact center capabilities from the Aspect portfolio. Having the ability to do this on the Aspect Via platform, allows for optimizing the customer experience and agent engagement."
#contactcenterworld, @Alvaria_Inc
Posted by Veronica Silva Cusi, news correspondent
Source: Aspect
About Alvaria:
Alvaria was founded through the merger of Aspect Software and Noble Systems, technology leaders in Customer Experience (CX) and Workforce Engagement solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy.
Published: Wednesday, March 3, 2021
2.) | Pointel CCaaSSync – Contact Center Disaster Recovery Solution CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. Our disaster recovery solution ensures that your business remains operational and continues to provide seamless customer service even in the event of catastrophic failure of your primary infrastructure. Our disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures tha... (read more) |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall