Westford, MA, USA, March 1, 2021 -- Aspect announced the availability in Brazil of its enterprise cloud contact center solution on the Aspect Via(R) platform. Aspect Via features an array of capabilities on top of its contact management and workforce optimization applications. Aspect users enjoy the ability to modularly deploy these applications on a common cloud platform optimized for scalability, security and accessibility for enterprises with as many as 15,000-plus agents.
Carlos Quijano, Aspect VP, Latin America said, "The availability of Aspect Via in Brazil, makes it possible to deploy a full enterprise cloud contact center quickly. Teams can ramp up in no time with the easy-to-use, intuitive UI. We're proud of our certified partners and we are enthusiastic about sharing the benefits of Aspect Via with the Brazil market."
Michael Harris, Chief Product Officer and CMO said, "Our customers in Brazil will benefit from the ease of adding other best-in-breed contact center capabilities from the Aspect portfolio. Having the ability to do this on the Aspect Via platform, allows for optimizing the customer experience and agent engagement."
Posted by Veronica Silva Cusi, news correspondent
About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Wednesday, March 3, 2021
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