#contactcenterworld, @Alvaria_Inc
Westford, MA, USA, July 29, 2020 -- Aspect announced the general availability of Aspect(R) Unified IP(R) and Advanced List Management™ 7.4 SP1, the latest release of its comprehensive, omnichannel customer engagement platform for managing experiences across service, collections and sales. This upgrade provides enhancements in usability to deliver a modern user experience, making it easier to use for agents, managers and administrators. The 7.4 SP1 release also adds new capabilities to help customers operate outbound contact centers efficiently, effectively and in compliance with national, regional and local regulations.
"Aspect Unified IP is the premier inbound and outbound enterprise contact center solution available in the market, and has been for over 14 years. The world’s top brands depend on Unified IP every day, and we are committed to continued development and offering new capabilities to help companies build lifetime loyalty among their consumers," said Michael Harris, Chief Product Officer and CMO at Aspect.
"Aspect Unified IP provides best-in-class functionality and uptime for our entire organization including collections, customer service, back office, loan origination, and service desk. It is both an effective and efficient solution for our contact center and customer engagement needs," said Michael Montgomery, VP Contact Center Solutions Exeter Finance.
"City of Mesa has been on the Aspect Unified IP platform for six-plus years now since upgrading from legacy Aspect CallCenter(R) ACD. Like its predecessor, it has been a rock solid/stable platform in support of both standard hours and 24x7 services. The ease of being able to stand up new departments on the platform for remote workers during this time has proven to be invaluable," said Richard Sandoval, Senior Unified Communications Engineer City of Mesa.
#contactcenterworld, @Alvaria_Inc
Posted by Veronica Silva Cusi, news correspondent
Source: Aspect
About Alvaria:
Alvaria was founded through the merger of Aspect Software and Noble Systems, technology leaders in Customer Experience (CX) and Workforce Engagement solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy.
Published: Friday, July 31, 2020
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