#contactcenterworld, @Alvaria_Inc
Westford, MA, USA, Aug, 2020 -- Aspect announced the general availability of Aspect Via(R) 20, the latest release of its enterprise cloud contact center solution. This release features an array of additional new capabilities and customer driven enhancements on top of its contact management and workforce optimization applications.
"What’s really impressive about Aspect Via is how quickly you can deploy a full omnichannel contact center from scratch. Our contact center representatives love using Aspect Via, especially the easy to use and intuitive UI. It keeps them on track by providing access to their schedules, team and individual statistics and allows them to self-manage their daily and overall performance." – Connor Shaw, Head of Omni-Channel Centre of Excellence, Hoist Finance
The Aspect Via 20 release comes to the market at a time when the need for remote worker capabilities is at an all-time high.
#contactcenterworld, @Alvaria_Inc
Posted by Veronica Silva Cusi, news correspondent
Source: Aspect
About Alvaria:
Alvaria was founded through the merger of Aspect Software and Noble Systems, technology leaders in Customer Experience (CX) and Workforce Engagement solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy.
Published: Tuesday, September 1, 2020
| 2.) |  SPEED & PLUS The SPEED solution solves for service level issues while cost optimizing the environment with automation. Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment. Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires. Speed features: *Automated / Scheduled Temporary Agent Skills Configuration Management *Immediate Temporary or Reoccurring Schedule Skills Configuration Changes *Easy to Use/Operations Administration Focused *Descriptive Monitoring Activity Dashboard *Detailed “End to End’ Audit Trail and Perfor... (read more) |
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