News : Aspect Appoints SVP for Europe and Africa
Johannesburg, South Africa, Jan 5, 2016 -- Aspect Software has appointed Stephen Ball to the position of senior VP for Europe and Africa.
Joining from global telecoms brand CenturyLink, Ball will spearhead Aspect's plans to increase its cloud contact centre market share in the region.
Effective immediately, Ball joins the customer engagement provider, bringing over 25 years' experience in sales and general management leadership in the technology space. Having held senior roles at Computacenter, Orange Business Services and EMC, Aspect says Ball brings a broad and diverse understanding of the different enterprise markets.
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Prior to CenturyLink, Ball was regional head of Hitachi Data Systems, where he was responsible for the transformation and restructuring of the business, succeeding in driving growth and market share.
Ball will work closely with Aspect's senior leadership team, headed up by CEO Stewart Bloom, to create a brand new regional vision, structure and market momentum. The new SVP will set out a three-year strategy for growth, based on changing the way Aspect's clients go to market and focusing on its innovations in cloud-based contact centre technology.
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Wednesday, January 6, 2016