News : Aspect Appoints SVP for Europe and Africa
Johannesburg, South Africa, Jan 5, 2016 -- Aspect Software has appointed Stephen Ball to the position of senior VP for Europe and Africa.
Joining from global telecoms brand CenturyLink, Ball will spearhead Aspect's plans to increase its cloud contact centre market share in the region.
Effective immediately, Ball joins the customer engagement provider, bringing over 25 years' experience in sales and general management leadership in the technology space. Having held senior roles at Computacenter, Orange Business Services and EMC, Aspect says Ball brings a broad and diverse understanding of the different enterprise markets.
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Prior to CenturyLink, Ball was regional head of Hitachi Data Systems, where he was responsible for the transformation and restructuring of the business, succeeding in driving growth and market share.
Ball will work closely with Aspect's senior leadership team, headed up by CEO Stewart Bloom, to create a brand new regional vision, structure and market momentum. The new SVP will set out a three-year strategy for growth, based on changing the way Aspect's clients go to market and focusing on its innovations in cloud-based contact centre technology.
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
Published: Wednesday, January 6, 2016