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News : Aspect Customer Trupanion Named Microsoft Visionary Award Winner
Atlanta, GA, USA, March 17, 2015 -- Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, back-office and cloud solutions, announces that its customer, Trupanion, has been named by Microsoft a Visionary Award winner for the Customer Care category for its implementation of Microsoft Dynamics CRM. Winners were announced at Microsoft Convergence in Atlanta, Georgia on March 17.
The awards recognize, honor, and celebrate customer organizations that are achieving outstanding success with their Microsoft solutions.
Aspect Professional Services deployed Microsoft Dynamics CRM integrated with Aspect Hosted and deployed it at Trupanion to give the company business intelligence about their members. Agents use the integrated solutions to record and save information they need to best serve their members. An end to end solution connecting the customer data with the contact center for optimal customer experience.
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
Trupanion is a pet insurance provider based in Seattle, Washington, that offers and administers cat and dog insurance in the United States, Canada and Puerto Rico. Trupanion is self-underwritten by the American Pet Insurance Company.
Published: Friday, March 20, 2015