News : Aspect Customer Trupanion Named Microsoft Visionary Award Winner
Atlanta, GA, USA, March 17, 2015 -- Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, back-office and cloud solutions, announces that its customer, Trupanion, has been named by Microsoft a Visionary Award winner for the Customer Care category for its implementation of Microsoft Dynamics CRM. Winners were announced at Microsoft Convergence in Atlanta, Georgia on March 17.
The awards recognize, honor, and celebrate customer organizations that are achieving outstanding success with their Microsoft solutions.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
Aspect Professional Services deployed Microsoft Dynamics CRM integrated with Aspect Hosted and deployed it at Trupanion to give the company business intelligence about their members. Agents use the integrated solutions to record and save information they need to best serve their members. An end to end solution connecting the customer data with the contact center for optimal customer experience.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Recruiting The Right Staff
More Editorial From Aspect Software
About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Trupanion is a pet insurance provider based in Seattle, Washington, that offers and administers cat and dog insurance in the United States, Canada and Puerto Rico. Trupanion is self-underwritten by the American Pet Insurance Company.
Published: Friday, March 20, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Genex Infosys Limited|
Genex, part of the IPE Group UK, is an outsourcing provider of customer experience management and trusted by world’s leading brands. We achieve results through transforming our clients' businesses and...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...