News : Aspect Customer Trupanion Named Microsoft Visionary Award Winner
Atlanta, GA, USA, March 17, 2015 -- Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, back-office and cloud solutions, announces that its customer, Trupanion, has been named by Microsoft a Visionary Award winner for the Customer Care category for its implementation of Microsoft Dynamics CRM. Winners were announced at Microsoft Convergence in Atlanta, Georgia on March 17.
The awards recognize, honor, and celebrate customer organizations that are achieving outstanding success with their Microsoft solutions.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Aspect Professional Services deployed Microsoft Dynamics CRM integrated with Aspect Hosted and deployed it at Trupanion to give the company business intelligence about their members. Agents use the integrated solutions to record and save information they need to best serve their members. An end to end solution connecting the customer data with the contact center for optimal customer experience.
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Trupanion is a pet insurance provider based in Seattle, Washington, that offers and administers cat and dog insurance in the United States, Canada and Puerto Rico. Trupanion is self-underwritten by the American Pet Insurance Company.
Published: Friday, March 20, 2015
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