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News : Aspect Expands Sanjay Gupta’s Portfolio
Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, back-office and cloud solutions, announces that its key executive, Sanjay Gupta, will assume an expanded portfolio to include the fast-growing ASEAN region. Sanjay will relocate from India to work out of Aspect’s APAC & ME headquarters in Singapore with immediate effect and take over as the Regional Vice President for ASEAN, India and the Middle East.
In his new role, Sanjay will be responsible for driving Aspect’s market strategies and go-to-market investments as well as leading the channel partner and alliance engagements across these four fast growing territories. He will also leverage his experience to drive alignment and acceleration of Aspect’s business to enable a faster response to market changes and improved customer satisfaction.
"Sanjay is a dedicated and driven individual. We are proud to have him lead this exciting, fast growing region," said Jagan Narendran, Senior Vice-President for Asia Pacific and Middle East, Aspect Software. "I am confident that Sanjay’s energy and enthusiasm combined with his exposure to the markets in India and the Middle East, will enable him to replicate his previous successes and put ASEAN on a solid growth path."
With a career spanning over 20 years, Sanjay has previously held leadership positions at various reputable companies in the contact center management and customer interactions management industries. He holds a Masters in Business Administration and Marketing from Narsee Monjee Institute, Mumbai, one of the premier business schools in India. Sanjay also holds a Bachelor of Engineering degree in Electronics and Communications from Mysore University.
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
Published: Tuesday, September 2, 2014