News : Aspect Software Announces 2nd Annual Aspect Customer Experience (ACE) Award Winners
Phoenix, AZ, USA, June 2, 2016 -- Aspect Software, a provider of fully-integrated consumer engagement, workforce optimization, and self-service solutions, announced the winners of the second annual ACE Awards which recognize and celebrate customer organizations achieving outstanding success with Aspect technologies. In each award category, winners are chosen for their ability to provide amazing customer experiences or realize substantial organizational efficiencies in their deployment and application of an Aspect solution.
The awards were presented earlier this month at Aspect’s annual customer event. At this year's event, attendees were challenged to reimagine the customer experience – from how they communicate with and engage consumers to how they serve them. The ACE awards put a spotlight on those companies who embody a true consumer-first vision. Recipients were selected from customer-submitted entries from Aspect’s global customer base of 2,500 customers.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Some of the 2016 award winners include:
Most Innovative CXP Application: Emmi
Best Use Omni-Channel: Radio Systems Corporation
Most Comprehensive Cloud Application: Hughes Network Systems
"I'd like to personally congratulate all of our ACE award winners and all of the Aspect customers who submitted entries. These companies illustrate how best-in-class customer engagement performance can impact business operations and results across the organization," says Chris Koziol, Aspect president.
Posted by Veronica Silva Cusi, news correspondent
Source: Aspect Software
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Friday, June 3, 2016
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