Phoenix, AZ, USA, May 30, 2018 -- Aspect Software, a provider of fully integrated consumer engagement, workforce optimization, and self-service solutions, announced the winners of the fourth annual ACE Awards, recognizing customer organizations that have achieved outstanding results and provided exceptional customer experiences utilizing Aspect technologies. The awards were presented last month at Aspect’s annual customer event, which brought together nearly 800 customers, product experts, and industry visionaries.
Winners were awarded an ACE Award across 5 different categories for their ability to provide remarkable customer experiences, improve their operational efficiencies, or enhance their agent experiences through the use of an Aspect solution. The theme of this year’s event was "Momentum" which emphasized the importance of specific moments within the customer journey that are essential in keeping the customer relationship trajectory moving forward.
The ACE awards put a spotlight on those companies who embody a true consumer-first vision. Recipients were selected from customer-submitted entries from Aspect’s global client base.
Some of the 2018 award winners include:
- Best Use Omni-Channel: Agero, a leading provider of software enabled driving solutions, including roadside assistance, accident management, consumer affairs and telematics
- Most Innovative Aspect(R) CXP™ Solution: Lidl UK, the UK’s fastest growing supermarket
- Best Customer Experience: JetBlue, which carries more than 40 million customers a year to 102 cities in the U.S., Caribbean, and Latin America
- Best Comprehensive Cloud Solution: Trupanion, a leader in medical insurance for cats and dogs
"Aspect’s goal is to help companies cultivate the best possible customer relationship and provide exceptional customer experiences through solutions that enable communication across the channels consumers today prefer." says Chris Koziol, Aspect president. "I'd like to personally congratulate all our ACE award winners and all the Aspect customers who submitted entries. These companies demonstrate how providing a best-in-class customer experience can positively impact business operations, agent experience, and customer satisfaction."
Posted by Veronica Silva Cusi, news correspondent
About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Thursday, May 31, 2018
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