Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Aspect Software Announces a New Partnership with Cogent Limited i
Auckland, New Zealand, Dec 1, 2015 -- Aspect Software, a global provider in customer contact management and workforce optimisation, announced that Cogent Limited has signed a channel partner and reseller agreement in New Zealand. The new agreement will see Cogent become Aspect’s cloud deployment partner, and Aspect’s official reseller of cloud solutions in New Zealand.
Cogent is a New Zealand-based provider of unified communications, collaboration, contact centre and networking solutions, headquartered in Auckland.
Under the agreement, Cogent is launching Cogent Engage, powered by Aspect, a cloud, omni-channel contact centre solution that provides the features such as IVR or mobile self-service, inbound and outbound voice, email, SMS, chat and even video interactions.
Cogent Chief Executive, Ray Noonan, said: "We’re excited to bring our first cloud contact centre solution to market. We have a long history of specialising in enterprise telephony and we were looking for a cloud-based contact centre solution to bring to market. Partnering with Aspect Software who is recognised in Gartner’s Magic Quadrant provides that entry."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Tools, Providers, Culture
More Editorial From Aspect Software
About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
About Cogent Limited:
Providing Communications, Collaboration, Contact Centre and Networking Solutions
Published: Friday, December 4, 2015