News : Aspect Software Announces Acquisition of the Technology Assets of LinguaSys
Mumbai and Dubai, UAE, Aug 20, 2015 -- Aspect Software, a cloud provider of fully-integrated consumer engagement, workforce optimization and back-office solutions, announced another key acquisition in the company's successful business transformation. By acquiring the technology assets of LinguaSys, an Interactive Text Response (ITR), and natural language user interface provider, Aspect bolsters its omni-channel consumer experience solutions. LinguaSys' native support for over 18 languages, including Arabic, makes the solutions immediately accessible for virtually all regions of the world.
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"Our interaction through SMS and Twitter with the brands we engage with has evolved from one-way notifications to two-way conversations, empowering companies to automate omni-channel service interactions with consumers. Aspect customers can now dramatically increase consumer interactions while reducing the cost-to-service their customers," says Sanjay Gupta, MD, South Asia and Middle East, Aspect.
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
LinguaSys, Inc. is a company headquartered in Boca Raton, Florida. LinguaSys provides multilingual human language software and services to financial, banking, hospitality, Customer Relations Management, technology, forensics and telecommunications blue chip enterprises, and the government and military.
Published: Friday, August 21, 2015
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