News : Aspect Software Announces Acquisition of the Technology Assets of LinguaSys
Mumbai and Dubai, UAE, Aug 20, 2015 -- Aspect Software, a cloud provider of fully-integrated consumer engagement, workforce optimization and back-office solutions, announced another key acquisition in the company's successful business transformation. By acquiring the technology assets of LinguaSys, an Interactive Text Response (ITR), and natural language user interface provider, Aspect bolsters its omni-channel consumer experience solutions. LinguaSys' native support for over 18 languages, including Arabic, makes the solutions immediately accessible for virtually all regions of the world.
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"Our interaction through SMS and Twitter with the brands we engage with has evolved from one-way notifications to two-way conversations, empowering companies to automate omni-channel service interactions with consumers. Aspect customers can now dramatically increase consumer interactions while reducing the cost-to-service their customers," says Sanjay Gupta, MD, South Asia and Middle East, Aspect.
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Friday, August 21, 2015
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