Phoenix, AZ, USA, Sept, 2018 -- Aspect Software, a provider of fully integrated consumer engagement, workforce optimization, and self-service omni-channel solutions, announced the appointment of current Aspect President, Chris Koziol, to President and CEO of the company. Leveraging his 30-plus years of technology experience and executive leadership, Koziol has been a driving force behind Aspect’s transformation from an exclusively premises software company to a provider of cloud-based customer engagement solutions.
"I’m thrilled to be taking on the CEO role at this critical time in the market when businesses are truly discovering how differentiated customer experiences can help them thrive in increasingly competitive markets," said Koziol. "Aspect’s rich, natively-designed and expertly delivered solutions are gaining a lot of attention because of their ability to address the ever-escalating service expectations of consumers, especially across emerging digital channels. This is an incredible opportunity for the company to capitalize on the market’s momentum and I am honored to be leading Aspect and our 1,700+ employees around the world during this exciting time."
Before joining Aspect, Koziol held key roles in the enterprise software and systems integration industry with over four years as COO for JDA Software. Additionally, he provided over 16 years of leadership at MicroAge, a Fortune 500 technology systems integrator and distributor including serving as President & COO.
Koziol is a graduate of the Harvard Business School's Program for Management Development. He also holds a Bachelor of Science, Business Administration – Marketing from the University of Arizona. He is also a member of the Board of Directors of the Arizona Technology Council.
Posted by Veronica Silva Cusi, news correspondent
Source: Aspect Software
About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Tuesday, September 11, 2018