News : Aspect Software Announces Aspect EQ Workforce Optimization 8.1
Phoenix, AZ, USA, Feb 20, 2015 -- Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, back-office, and cloud solutions, announces the release of Aspect EQ (Engagement Quotient) WFO 8.1, which includes enhancements to Aspect EQ Workforce Management, Aspect EQ Recording, Aspect EQ Quality Monitoring, and Aspect EQ Performance Management. Aspect EQ is the central component of the Aspect WFO suite, to which new software capabilities can be easily added to address changing business needs.
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The Aspect EQ platform centralizes all of the common and shared features across the portfolio including the recently modernized user interface (UI), shared databases, user management, claims-based authentication, single sign-on for the entire WFO platform, web-services and more. The 8.1 release converts many of the supervisory features in the portfolio to the new icon and widget-based WFO UI.
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
Published: Wednesday, February 25, 2015
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