News : Aspect Software Announces Aspect EQ Workforce Optimization 8.1
Phoenix, AZ, USA, Feb 20, 2015 -- Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, back-office, and cloud solutions, announces the release of Aspect EQ (Engagement Quotient) WFO 8.1, which includes enhancements to Aspect EQ Workforce Management, Aspect EQ Recording, Aspect EQ Quality Monitoring, and Aspect EQ Performance Management. Aspect EQ is the central component of the Aspect WFO suite, to which new software capabilities can be easily added to address changing business needs.
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The Aspect EQ platform centralizes all of the common and shared features across the portfolio including the recently modernized user interface (UI), shared databases, user management, claims-based authentication, single sign-on for the entire WFO platform, web-services and more. The 8.1 release converts many of the supervisory features in the portfolio to the new icon and widget-based WFO UI.
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Wednesday, February 25, 2015
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