Johannesburg, South Africa, Nov, 2018 -- Aspect Software, a provider of fully integrated customer engagement, workforce optimisation and self-service omni-channel solutions, announced Aspect Via 18.1, the latest version of Aspect's complete customer engagement platform in the cloud.
The recent release includes enhanced automated/self-service omni-channel continuity, greater enterprise integration, expanded APIs, greater data privacy, GDPR regulatory compliance features, and more.
"With every release, we further enhance Aspect Via by not only offering features that cater to perfecting the omni-channel experience, but also by continually improving the operational ease for managing automated and agent assisted interactions, optimising the workforce, measuring the service experience and streamlining our own customers' user experience," said Mike Bourke, SVP, Product Management, Aspect Software. "Aspect has developers, solution architects and product development specialists around the world, hyper-focused on building the most intelligent, extensible, and easy-to-use customer engagement platform on the market. We believe we've accomplished that goal and more."
Posted by Veronica Silva Cusi, news correspondent
About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Tuesday, November 27, 2018
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