News : Aspect Software Announces Aspect Via™
Las Vegas, NV, USA, May 10, 2016 -- Aspect Software, a provider of fully-integrated consumer engagement, workforce optimization, and self-service solutions, announced Aspect Via™, a comprehensive, cloud customer engagement center (CEC). Based entirely on technology from Aspect's portfolio, Aspect Via is all in the cloud, leveraging the company’s latest components. The announcement was made at the Aspect Customer Experience Event (ACE) in Las Vegas.
"As a true CEC, Aspect Via brings the entire consumer experience into full and actionable view with omni-channel customer journey reporting and analytics. Aspect Via enables intuitive, digital-first consumer interactions that are further elevated by tools that make agents more effective, efficient and happy, ushering in a new era of consumer engagement," said Jim Freeze, SVP and Chief Marketing Officer at Aspect Software.
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Posted by Veronica Silva Cusi, news correspondent
Source: Aspect Software
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Wednesday, May 11, 2016
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