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News : Aspect Software Announces Aspect Via™
Las Vegas, NV, USA, May 10, 2016 -- Aspect Software, a provider of fully-integrated consumer engagement, workforce optimization, and self-service solutions, announced Aspect Via™, a comprehensive, cloud customer engagement center (CEC). Based entirely on technology from Aspect's portfolio, Aspect Via is all in the cloud, leveraging the company’s latest components. The announcement was made at the Aspect Customer Experience Event (ACE) in Las Vegas.
"As a true CEC, Aspect Via brings the entire consumer experience into full and actionable view with omni-channel customer journey reporting and analytics. Aspect Via enables intuitive, digital-first consumer interactions that are further elevated by tools that make agents more effective, efficient and happy, ushering in a new era of consumer engagement," said Jim Freeze, SVP and Chief Marketing Officer at Aspect Software.
Posted by Veronica Silva Cusi, news correspondent
Source: Aspect Software
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
Published: Wednesday, May 11, 2016