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News : Aspect Software Announces Aspect Via™ Workforce Management for Microsoft Azure

#contactcenterworld, @AspectSoftware, @Microsoft

Westford, MA, USA, July, 2019 -- Aspect Software announced support of Microsoft Azure for its flagship Aspect Via™ Platform, a cloud solution for Contact Center Workforce Management. This evolution of the Aspect Via Platform, initially delivered as a Contact Center as a Service (CCaaS) in Amazon Web Services, is designed to offer new deployment options for Aspect customers who require a choice in Cloud Services.

"Our customers represent the largest companies in the world, including the leading financial services, transportation, retailers and healthcare providers. These companies have unique requirements for deployability and migration, driven by security, privacy, regulatory and other internal factors," said Michael Harris, Chief Marketing Officer of Aspect. "A cookie-cutter approach simply does not work for these companies. They require choice for cloud service delivery, so we’re doing that. We call it Cloud-Neutral."

"We have a long-standing relationship with Microsoft," said Pete Lavache, Aspect VP of Product Management. "This is very exciting for Aspect and our future as we continue to evolve the Aspect Via Platform to match the critical requirements of our customers who demand support for Azure. We are building and delivering our Cloud-Neutral CCaaS solutions in a series of releases, starting with Workforce Management on Via later this year, followed by an aggressive roadmap of releases over the next four quarters."

"Microsoft and Aspect share a common goal of empowering enterprises to create the right cloud environment that meets their current and future business needs. Aspect Via for Microsoft Azure combines the enterprise leadership of Azure with the power of Aspect World Class Workforce Management software to improve the customer experience and help customers on their cloud journey," says Sajan Parihar, Senior Director, Microsoft Azure Platform at Microsoft Corp.

"All of these features help to optimize the performance of our customers’ contact center agents, who in turn, are empowered to deliver excellent service to their end customers," continued Lavache. "That’s the ultimate goal after all. Happy, productive agents equal satisfied, loyal, repeat consumers."

#contactcenterworld, @AspectSoftware, @Microsoft

Posted by Veronica Silva Cusi, news correspondent
Source: Aspect Software


About Aspect Software:
Company LogoAspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
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About Microsoft:
Company LogoAt Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
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Today's Tip of the Day - Understand the Processes And The Culture

Read today's tip or listen to it on podcast.

Published: Thursday, July 11, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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