News : Aspect Software Announces Aspect Via™ Workforce Management for Microsoft Azure
Westford, MA, USA, July, 2019 -- Aspect Software announced support of Microsoft Azure for its flagship Aspect Via™ Platform, a cloud solution for Contact Center Workforce Management. This evolution of the Aspect Via Platform, initially delivered as a Contact Center as a Service (CCaaS) in Amazon Web Services, is designed to offer new deployment options for Aspect customers who require a choice in Cloud Services.
"Our customers represent the largest companies in the world, including the leading financial services, transportation, retailers and healthcare providers. These companies have unique requirements for deployability and migration, driven by security, privacy, regulatory and other internal factors," said Michael Harris, Chief Marketing Officer of Aspect. "A cookie-cutter approach simply does not work for these companies. They require choice for cloud service delivery, so we’re doing that. We call it Cloud-Neutral."
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"We have a long-standing relationship with Microsoft," said Pete Lavache, Aspect VP of Product Management. "This is very exciting for Aspect and our future as we continue to evolve the Aspect Via Platform to match the critical requirements of our customers who demand support for Azure. We are building and delivering our Cloud-Neutral CCaaS solutions in a series of releases, starting with Workforce Management on Via later this year, followed by an aggressive roadmap of releases over the next four quarters."
"Microsoft and Aspect share a common goal of empowering enterprises to create the right cloud environment that meets their current and future business needs. Aspect Via for Microsoft Azure combines the enterprise leadership of Azure with the power of Aspect World Class Workforce Management software to improve the customer experience and help customers on their cloud journey," says Sajan Parihar, Senior Director, Microsoft Azure Platform at Microsoft Corp.
"All of these features help to optimize the performance of our customers’ contact center agents, who in turn, are empowered to deliver excellent service to their end customers," continued Lavache. "That’s the ultimate goal after all. Happy, productive agents equal satisfied, loyal, repeat consumers."
Posted by Veronica Silva Cusi, news correspondent
Source: Aspect Software
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Thursday, July 11, 2019
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