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News : Aspect Software Announces Workforce Management Integrated With Zipwire
Phoenix, AZ, Oct 14, 2014 -- Aspect Software, a provider of customer interaction management, workforce optimization, back-office and cloud solutions, announces Aspect Workforce Management (WFM) Cloud, offering the full functionality of Aspect's traditional on-premises workforce management functionality with all of the advantages and financial benefits of cloud delivery. The solution is deployed in the Aspect Cloud, the company's expansive and patented global data center and telecommunications infrastructure optimized to deliver Aspect's SaaS, hosted and managed service offerings.
"Because the solution operates seamlessly in the Aspect Cloud and is fully integrated with our Zipwire contact center, customers enjoy fast deployment of the two core elements they need for customer engagement. The cloud-based deployment also offers customers pay-as-you-go conveniences, easily expanding and contracting capacity, while eliminating infrastructure management. It does all of this while delivering all of the multi-channel, multi-skill capabilities of Aspect's best-in-class on-premises WFM solution."
Aspect Workforce Management Cloud is available in North America and Europe.
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
Published: Thursday, October 16, 2014