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News : Aspect Software Announces Collaboration With ComSys
July 1, 2014 -- Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, back-office and cloud solutions, announces its collaboration with ComSys, an Aspect Software partner for 15 years specializing in contact center solutions.
The ComSys solution integrates Aspect Unified IP and CRM solutions such as Siebel, PeopleSoft, Salesforce and SAP. The joint solution will enable contact centers using Aspect Unified IP to enhance their core CRM capabilities in order to deliver informed, omni-channel interactions and customer experiences.
"Aspect CRM Connectors for Unified IP help us fulfill our mission of making it easy for our customers to engage with their customers," said John Amein, Vice President of Product Management, Aspect. "A trustworthy CRM connection is essential for contact center agents to have a quick and fully integrated view into a customer relationship across all channels. We are pleased to partner with ComSys who have worked with us on a package that is field-proven and ready to connect Unified IP to all popular CRM solutions."
"For many years ComSys has been involved in successfully designing and implementing complex contact center and unified communications solutions by leveraging the technical experience and industry know-how with our company," says Vassilis Galakos, CEO, ComSys. "Our collaboration now extends this expertise to Aspect customers so they can receive the benefits of industry-standard, fully-integrated CRM solutions and deliver more personalized customer experiences to their end customers."
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
Published: Friday, July 4, 2014