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News : Aspect Software Announces Integration Between Aspect Workforce Management and Amazon Connect

#contactcenterworld, @AspectSoftware

Phoenix, AZ, USA, Dec, 2018 -- Aspect Software, a provider of fully integrated consumer engagement, workforce optimization, and self-service omni-channel solutions, announced the integration of Aspect Workforce Management (WFM) with Amazon Connect. The integration gives Amazon Connect users all the advantages of Aspect’s workforce management solution. Aspect Workforce Management can operate seamlessly with Amazon Connect as an on-premises solution, privately hosted, or on Amazon Web Services (AWS).

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"The integration with Amazon Connect creates a fantastic growth opportunity for Aspect and for Aspect Workforce Management," said Mike Bourke, SVP, Product Management, Aspect Software. "Not only does this solution add scheduling, adherence, and an industry-recognized UI to Amazon Connect, but it can also introduce the Aspect brand to new organizations who are not familiar with the award-winning capabilities of our platform."

Aspect’s Amazon Connect integrations extend the cloud-based contact center functionality provided by Amazon Connect with popular services and solutions from AWS Partner Network (APN) members. They are designed to be seamless and can quickly be deployed in a few simple steps.

#contactcenterworld, @AspectSoftware

Posted by Veronica Silva Cusi, news correspondent
Source: Aspect


About Aspect Software:
Company LogoAspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
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Today's Tip of the Day - Pound-Hash-Number!

Read today's tip or listen to it on podcast.

Published: Tuesday, December 4, 2018

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2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

3.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003
 

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