Phoenix, AZ, USA, Dec, 2018 -- Aspect Software, a provider of fully integrated consumer engagement, workforce optimization, and self-service omni-channel solutions, announced the integration of Aspect Workforce Management (WFM) with Amazon Connect. The integration gives Amazon Connect users all the advantages of Aspect’s workforce management solution. Aspect Workforce Management can operate seamlessly with Amazon Connect as an on-premises solution, privately hosted, or on Amazon Web Services (AWS).
"The integration with Amazon Connect creates a fantastic growth opportunity for Aspect and for Aspect Workforce Management," said Mike Bourke, SVP, Product Management, Aspect Software. "Not only does this solution add scheduling, adherence, and an industry-recognized UI to Amazon Connect, but it can also introduce the Aspect brand to new organizations who are not familiar with the award-winning capabilities of our platform."
Aspect’s Amazon Connect integrations extend the cloud-based contact center functionality provided by Amazon Connect with popular services and solutions from AWS Partner Network (APN) members. They are designed to be seamless and can quickly be deployed in a few simple steps.
Posted by Veronica Silva Cusi, news correspondent
About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Tuesday, December 4, 2018
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