Westford, MA, USA, July, 2019 -- Aspect Software announced Aspect(R) Unified IP(R) Infinity, a multi-year program designed to help customers protect their investment, reduce infrastructure burden, and ensure ongoing security and compliance for Aspect Unified IP deployments.
"The big news here is that Aspect will be supporting our customers who wish to continue using our Unified IP solution, on-prem, for years to come," said Patrick Dennis, Aspect President and CEO. "We are extending the product roadmap and ensuring ongoing service and support into the future, to align with the needs of our key customers who are not yet ready to move their contact center system into the cloud."
"We understand that not all our customers are alike, or have the same deployment requirements," continued Dennis. "We intend to support them as long as they depend on Aspect to provide excellent customer experiences."
The Aspect Unified IP Infinity program is available immediately to qualified customers. Version 7.4 of Aspect Unified IP will be released later this year.
Posted by Veronica Silva Cusi, news correspondent
About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Thursday, August 1, 2019
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