News : Aspect Software Announces New Patient Engagement Solution
Phoenix, AZ, USA, March 6, 2018 -- Aspect Software, a provider of native customer engagement, workforce optimization, and self-service solutions, announces the launch of Aspect AI Assistant Suite. The new solutions are end-to-end applications that automate omni-channel self-service and two-way communication between businesses and consumers and leverage AI techniques such as Natural Language Understanding (NLU) chatbots and voicebots. The new solution set is tailored to industry-specific consumer journeys.
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"In the past, every customer engagement application was bespoke development done in response to a customer’s specific need. Aspect’s Professional Services and Product Marketing teams have worked together to introduce a different go-to market approach for industry-specific application development efforts," said Brad Scott, Senior Vice President, Worldwide Professional Services at Aspect Software. "With the AI Assistant Suite, we’ve simplified the self-service application deployment by leveraging our customer service knowledge and existing technology investments, so our customers can enjoy a faster return on their investment while still benefitting from customizations and integrations."
Each application of the AI Assistant Suite uses IVR, SMS, and mobile web, powered by AI and Natural Language Understanding (NLU), and is run as-a-Service in the Aspect Cloud. I
The Appointment Assistant and Health Assistant applications are available immediately.
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Wednesday, March 7, 2018
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