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News : Aspect Software Announces New Zipwire Enhancements
Phoenix, AZ, USA, April 21, 2016 -- Aspect Software, a provider of consumer engagement, workforce optimization, and back-office solutions on premises and in the cloud, announced new enhancements to Zipwire, the company’s 100% cloud-based contact center solution. Included in Zipwire 3.10 are new omni-channel reporting capabilities and seamless integration with ZenDesk’s customer support applications and Oracle RightNow’s CX Cloud application.
"The bar for exceptional customer experiences is continually rising and brands that do not meet the expectations of today’s digital-first consumers risk losing customer loyalty on a significant scale," said Joe Gagnon, SVP and Chief Customer Strategy Officer, Aspect Software. "Zipwire’s enhancements now provide the ability to produce a full, contextual view of a customer’s experience across voice, text, social and self-service and drive improvement with detailed actionable insights. This gives companies the ability stay in step with all interactions and keep customers delighted."
Posted by Veronica Silva Cusi, news correspondent
Source: Aspect Software
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
Published: Friday, April 22, 2016